Quality Assistant

Description

Job Summary: A professional responsible for monitoring sales and after-sales activities, customer service channel monitoring, audits, and continuous improvement. Key Highlights: 1. Monitoring of Sales and After-Sales Surveys 2. Monitoring of Customer Service Channels and Support to the Team 3. Development of Dashboards and Application of Quality Tools **Responsibilities:** Daily monitoring of Sales and After-Sales Surveys (both internal and manufacturer-related); Tracking of SAC (Customer Service Center) cases to support the customer service team and coordinate with Managers and Executive Leadership; Monitoring of Reclame Aqui and other customer service channels; Store visits to validate internal procedures, mystery shopping, and targeted training on new processes, infrastructure, and team members' personal presentation; Identification of infrastructure issues in accordance with manufacturer standards; Participation in audit processes; Development of dashboards and application of quality tools for continuous improvement; **Preferred Qualifications:** Communication skills Process management skills **Requirements:** Completed high school education