The AutoZone Commercial Accounts Manager (CAM) maintains strong relationships with current and existing commercial customers while acquiring new business from new shops within the assigned territory. A CAM exceeds customer expectations by delivering WOW! Customer Service to all AZ commercial accounts, living the promise every day. * Increases customer loyalty and trust. * Maintains appropriate sales metrics, ensuring commercial customers are served by the sales team, Supervisors, and Assistants who respond to customer complaints. * Supervises customer service, sales, and overall store operations within their territory. * Motivates and leads the Sales Team to achieve sales goals and increase company profitability. * Partners with the District Manager to ensure a seamless customer experience—from the sales visit through the customer call and service. * Develops market analyses and action plans for commercial accounts. * Develops, maintains, and reviews key customer plans. * Motivates Commercial AutoZoners to deliver WOW! Customer Service, increase productivity levels, and promote products to drive sales and profits. * Visits commercial accounts and ensures accounts are serviced and deliveries are made as promised. * Identifies new market opportunities and develops new accounts through in-person and telephone outreach to potential customers. * Ensures all company policies and loss prevention procedures are followed. * Maintains a safe work environment by ensuring AutoZoners implement these practices, including PPE (Personal Protective Equipment). * Complies with safe driving rules and procedures. * Performs proper vehicle maintenance and takes necessary steps to report vehicle maintenance issues. * Follows appropriate accident procedures. * Provides performance feedback to AutoZoners. * Addresses commercial customer concerns and resolves them with the goal of transforming a complaint into a compliment. * Ability to work all operating hours during which we are open for business. Performs other related duties as required. * Relevant outside sales experience (automotive retail is a plus). * Direct or indirect experience in people management and leadership. * Relentless pursuit of profitable new business and expansion of existing accounts. * Ability to create and execute customer development plans. * Ability to analyze sales reports and take appropriate actions. * Understanding of P&L statements and gross profit. * Strong communication, negotiation, organizational, and leadership skills. Integrity, honesty, passion, motivation, and desire for success. * Excellent customer service skills. * Willingness to travel. AutoZone opened its first AutoZone store in Brazil in Sorocaba in September 2012\. Our customer-first mindset and commitment to Going the Extra Mile define who we are—for both our customers and our AutoZoners. Working at AutoZone means being part of a team that values dedication, teamwork, and growth. Whether you're helping customers or building your career, we provide the tools and support to help you succeed and propel your future. AutoZone and its subsidiary, ALLDATA, are equal opportunity employers. All applicants will be considered for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability, or any other legally protected status.
João Silva
Indeed · HR
João Silva
Indeed · HR
