Delivery Manager

Description

Job Summary: Grupo Viana’s Pet Shop is seeking a Delivery Manager to lead and organize delivery operations, ensuring agility, service quality, and operational efficiency. Key Highlights: 1. Manage the order picking team and delivery personnel 2. Optimize delivery routes and monitor performance metrics 3. Control the flow of orders and company vehicles Grupo **Viana’s Pet Shop**, a market leader in the pet industry in Fortaleza and the metropolitan region, is looking for a **Delivery Manager** to lead and organize delivery operations, ensuring agility, service quality, and process efficiency. **Key Responsibilities:** * Manage the order picking team and delivery personnel. * Monitor order and delivery dashboards in real time. * Ensure orders are accurately picked and dispatched on time. * Organize delivery routes to optimize time and productivity. * Monitor departmental performance indicators (order picking time, delivery time, and order volume). * Resolve customer incidents related to delays, errors, or delivery issues. * Ensure efficient communication among stores, warehouse, and delivery teams. * Train and guide the team for continuous service improvement. * Control order flow from apps, WhatsApp, and in-store delivery counters. * Manage company vehicles used for deliveries, overseeing maintenance, fueling, preservation, and proper usage. * Manage documentation, inspections, and overall condition of delivery vehicles. **Requirements:** * Experience managing teams. * Strong organizational skills and ability to handle high order volumes. * Excellent communication and leadership skills. * Basic knowledge of logistics or operational control. * Proactive profile with a results-oriented mindset. **Preferred Qualifications:** * Experience in logistics, delivery, or e-commerce. * Experience managing vehicles or fleet operations. * Experience monitoring performance indicators. * Desired Competencies: **Leadership** * Organization * Agility in decision-making * Ability to work under pressure * Results focus and customer satisfaction Employment Type: Full-time CLT Compensation: Starting at R$2.499,00 per month Benefits: * Meal allowance * Transportation allowance Work Location: On-site