Customer Support Analyst - CHAT

Description

Job Summary: Customer Service Agent – CHAT for client support via chat, ensuring a positive experience with promptness and clarity. Key Highlights: 1. Respond to customers via online chat promptly, empathetically, and clearly. 2. Provide support regarding doubts about raffles, promotions, and products. 3. Ensure a positive experience while maintaining quality and security. **Opportunity: Customer Service Agent – CHAT (Receptive)** **Employment Type: Permanent – CLT** **Salary: R$ 1\.522,28 (Gross Monthly)** * **Available Shifts:** **09:40 AM to 04:00 PM** **04:00 PM to 10:20 PM** **Schedule: 6x1 (alternating weekend days off)** **Responsibilities** **Respond to customers via online chat promptly, empathetically, and clearly.** **Provide support regarding doubts about raffles, promotions, and product functionality.** **Assist customers in cases requiring voice contact.** **Ensure a positive experience while maintaining quality and information security.** **Handle high-volume customer interactions, especially during Sunday programming.** **Requirements** **Advanced experience with chat platforms (Zendesk is a plus).** **Fast typing and flawless writing (grammar and spelling).** **Knowledge of digital customer service metrics (SLA, TMA, concurrency, FCR).** **Ability to navigate multiple systems simultaneously.** **Experience with chatbots is a plus.** **Benefits** **Transportation Allowance (up to 4 daily passes)** **Flash Card – R$ 12/day** **Life Insurance** **Discount on Open English** **Discounts at partner pharmacies** **Discounts at Estácio and Anhanguera universities** **Total Pass (gyms and wellness)** **C4Life (Personal Guidance Program)** **Workplace: Av. Tamboré, 1393 – Tamboré District – Barueri/SP** **(Between Sodimac and Audi Center)** Minimum Education: High School Diploma (Secondary Education)