BAKERY MANAGER - ALPHAVILLE

Description

Job Summary: We are hiring a BAKERY MANAGER to supervise operations and customer service, ensuring product quality and organization across our stores. Key Highlights: 1. Coordinate bakery team and operational processes 2. Ensure product quality and organization 3. Focus on customer service and team leadership We are hiring a BAKERY MANAGER to work at one of our 15 Mambo stores. You will supervise employee activities—from operational processes to customer service—ensuring high-quality service across store departments. Main Responsibilities / Duties * Coordinate team work; * Manage absences, uniforms, work schedules, and days off; * Enforce employees’ use of PPE, uniforms, and ID badges; * Inspect product quality in sales areas and inventory; * Monitor expiration dates; * Oversee and ensure food handling complies with company standards (Mambo stores); * Ensure adequate stock replenishment in sales areas and sector organization; * Review the LAP report (List of Price Changes) daily and monitor product pricing; * Monitor minimum and maximum stock levels for restocking and stockouts; * Monitor and ensure execution of MDV (no-sales and negative inventory) procedures; * Supervise goods receiving and unloading, verifying product quality and correct weight; * Ensure cleanliness and organization of the department and refrigerated chambers; * Suggest merchandise orders to the purchasing department; * Comply with technical standards and procedures regarding quality, safety, hygiene, and health; * Conduct periodic meetings with employees to improve department performance; * Foster positive interpersonal relationships among employees; * Achieve target shrinkage and sales results, as well as the department’s established shrinkage percentage; * Cover for the store manager during absences and perform store opening/closing when required; * Monitor product disposal; * Maintain professional appearance and conduct; * Maintain appropriate staffing levels to ensure high-quality customer service; * Update prices according to information received from the commercial or management teams; * Ensure products are within their expiration dates and stored at appropriate temperatures; * Monitor performance indicators, margin, sales, and productivity reports. * Listen to customers, clarify doubts, offer tips and suggestions, and maintain courtesy and friendliness; * Understand customer profiles and propose store improvements to meet expectations and needs; * Maintain cleanliness and organization in the workplace. Requirements / Qualifications Mandatory Education: Completed high school Experience: 2 years of relevant experience Knowledge: Retail routines Behavioral Competencies / Skills: Dynamism, Organization and Discipline, Focused Attention, Teamwork, Monitoring and Control, Leadership, Courtesy, Problem Solving, Customer Service, Results Orientation Minimum Education Level: High School (Secondary Education) * Career Development Plan * Discounts on Mambo products * Profit Sharing Program (PLR) * Dental Insurance * Health Insurance * On-site Cafeteria * Food Basket * Wellhub (formerly Gympass) * Transportation Allowance * Birthday Day Off