**Description:** Manage the customer service team, motivating and developing talents; Ensure achievement of operational goals and indicators; Guarantee service quality for members; Oversee administrative and operational processes of the branch; Implement strategies for member retention and acquisition; **Requirements:** Proven experience in team management and customer service, preferably in the financial sector; Knowledge of financial products and services, especially credit cooperatives; Skills in leadership, communication, and conflict resolution; Completed higher education (preferably in Business Administration, Economics, Financial Management or related fields); Availability to work in Guararapes \- SP. CPA10, CPA20 or CEA certification **Benefits:** Medical insurance, Dental insurance, Gym allowance, Details provided during interview, Private pension plan, Life insurance, Meal voucher, Food voucher