Job Summary: The professional will schedule appointments and clarify patient inquiries via phone and WhatsApp, providing human-centered service and administrative support in the call center. Key Highlights: 1. Human-centered and patient-close service. 2. Empathetic and effective communication with patients. 3. Administrative support in the call center. Diagmed Group has built its history through pioneering spirit and perseverance. With 30 years of market presence, we have consistently invested in state-of-the-art technology and a highly skilled team of professionals, earning recognition for meeting each patient’s individual needs through unique and human-centered care. Throughout our journey, we have expanded our portfolio of examinations and deliver precise diagnoses across five cities in the interior of São Paulo: Campinas, Jundiaí, Indaiatuba, Sumaré, and Hortolândia. Our specialty is diagnostic medicine, and our purpose is to respect and care for lives. **Responsibilities and Duties** * Conduct telephone scheduling and place internal and external calls (to other units); * Schedule appointments via WhatsApp and conduct internal and external conversations (with other units); * Accurately convey information; * Provide and clarify patient inquiries regarding preparation instructions, appointments, test result delivery, and unit operating hours; * Interpret the caller’s request and route the call to the appropriate department or handle it directly with the patient; * Perform administrative support tasks related to the call center, respond to e\-mails, confirm appointments, and reschedule patients due to maintenance or appointment cancellations; * Perform tasks relevant to the role using the call center’s Standard Operating Procedures (SOP) and supporting materials; * Demonstrate promptness, attentiveness, self-control, goodwill, clarity, appropriate tone of voice, and—above all—active listening; * Seek clarification from coordination or supervision regarding complex scheduling requests; * Immediately inform the coordinator of any conflict or information deemed serious; * Interact with other company departments interfacing with patient care processes via e\-mail, phone, or WhatsApp; * Handle patient requests and complaints via phone; * Cancel appointments or patient requests; * Respond appropriately and professionally to patients via e\-mail; * Be available for periodic refresher training; * Forward patient criticisms, suggestions, or questions clearly and empathetically; * Ensure organization of the workstation and use mandatory PPE; * Monitor the call queue in the system to ensure effective patient care; * Adhere to the company’s Code of Conduct and Norms Manual, as well as its values and organizational culture; * Practice Diagmed Group’s standardized scripts and phraseology. **Requirements and Qualifications** * Completed High School education; * Customer service experience is considered a plus; * Proficiency in Microsoft Office Suite; * Organizational skills; * Pro\-activity; * Strong communication skills. **Additional Information** **Benefits:** Meal Voucher, Food Allowance, Medical Assistance, Dental Assistance, and Total Pass. **Employment Type:** CLT employment contract, on-site work. **Working Hours:** Monday to Friday: 10:00 AM – 7:00 PM Alternate Saturdays: 6:40 AM – 1:00 PM With 30 years of market presence, the **Diagmed Group** has built its history upon pioneering spirit and perseverance. From the outset, we have invested in cutting-edge technology and a highly skilled team of professionals, committed to meeting each patient’s individual needs through unique and human-centered care. Throughout our journey, we have expanded our portfolio of examinations and deliver precise diagnoses across five cities in the interior of São Paulo: **Campinas**, Jundiaí, Indaiatuba, Sumaré, and Hortolândia. In our continuous pursuit of innovation, we have expanded our services to include laboratory tests. Now, our patients can undergo all their examinations and store their results history at a single diagnostic center—with the quality and efficiency that have always been Diagmed’s hallmark. In 2024, we took another significant step forward in our growth journey with the inauguration of a medical specialties clinic at Parque Dom Pedro Shopping. Offering over 25 medical specialties, our goal is to provide greater comfort and efficiency for our patients by delivering all necessary care in one location. Our purpose is simple yet powerful: to respect and care for lives. We continue advancing with this mission, always focused on delivering the best in health and well-being for everyone who trusts the **Diagmed Group**.
João Silva
Indeed · HR
João Silva
Indeed · HR
