Customer Success

**Customer Success (Focus on Student Support – EAD)** Modality: In-person Employment Type: CLT \| 44 hours per week **Compensation and Benefits**
- Support students in EAD
- Monitor student performance
- Provide academic guidance

Job Summary: Responsible for daily billing, entering supplier invoices, monitoring SEFAZ status, performing fiscal classification, and supporting franchisees with billing-related matters and administrative tax/logistics routines. Key Highlights: 1. Experience in Billing and Tax 2. Proficiency in basic tax concepts: NCM, CFOP 3. Practical knowledge of SEFAZ errors and return messages **Responsibilities:** * Perform daily billing (issuance of outbound invoices). * Enter supplier invoices, verifying taxes and registration data. * Monitor and resolve SEFAZ return inconsistencies (validation errors, rejections, etc.). * Classify and verify tax codes (NCM and CFOP) to ensure correct taxation. * Support franchisees regarding billing-related requests and deadlines. * Perform multitasking duties, assisting with administrative tasks in the tax/logistics department. **Technical Requirements:** * Proven experience in **Billing and Tax** processes. * Proficiency in basic tax concepts: **NCM, CFOP** (for both inbound and outbound transactions) and invoice types. * Practical knowledge of **SEFAZ errors and return messages** (ability to identify reasons for invoice rejection). * Experience with enterprise resource planning (**ERP**) systems. * **Preferred:** Prior experience with the **NetSuite** ERP system. **Behavioral Profile:** * **Proactivity:** Anticipate issues and seek agile solutions. * **Multitasking:** Ability to organize and prioritize multiple concurrent tasks. * **Resilience:** Maintain focus and productivity during periods of high operational volume. * **Attention to Detail:** Critical to prevent taxation and billing errors. Compensation: R$1\.614,19 \- R$2\.559,86 per month Benefits: * Medical insurance * Dental insurance * Free parking * Profit-sharing program * Life insurance * Meal allowance * Transportation allowance Work Location: On-site
João Silva
Indeed · HR