SCHEDULING MANAGER - DIAGNOSTIC CENTER

Description

Job Summary: Manage the scheduling team to ensure an efficient, humanized, and integrated process for an excellent patient experience. Key Highlights: 1. Focus on patient experience and humanized service 2. Leadership and Strategic Management of the scheduling team 3. Continuous improvement of scheduling processes and systems **Job Description:** ---------------------- Manage the scheduling team strategically to ensure that the appointment booking process is efficient, humanized, and integrated, guaranteeing a positive patient experience from the first contact with the institution. **Essential Requirements:** ------------------------------ Focus on patient experience Leadership and Strategic Management Assertive communication, ability to engage Compliance and healthcare regulation Decision-making and critical analysis Organization and time management **Desirable Requirements:** -------------------------- Technological innovation Agile methodologies **PCD:** -------- NO **Benefits:** --------------- Transportation allowance Meal allowance Health insurance **Work Location:** ---------------------- 18 \- TRANSDUSON MEDICOS ASSOCIADOS LTDA **Additional Information:** --------------------------- Responsibilities: Manage telephone and digital (website, app, WhatsApp, chatbot) exam scheduling processes. Ensure standardization of information provided regarding exam preparation, deadlines, and instructions. Monitor medical and equipment schedule occupancy rates to optimize resources. Monitor and propose usability improvements for scheduling systems. Lead scheduling attendants and support staff. Assign tasks and develop work schedules. Deliver ongoing feedback and training on humanized service and specific exam protocols. Engage the team in achieving quality and productivity targets. Ensure clarity and empathy in communication with patients and their families. Resolve critical scheduling-related issues, questions, and conflicts. Implement excellence protocols for patient reception and guidance. Develop and monitor managerial reports with performance indicators to support strategic decision-making and audit presentations. Support the finance department in controlling health plan authorizations, deadlines, and claim rejections related to unperformed exams. Participate in the implementation of new systems or technological enhancements for process automation. Ensure compliance with internal policies, ANS regulations, and healthcare industry best practices. Contribute to the diagnostic center’s strategic planning by aligning the scheduling department with institutional goals. Propose innovations to reduce no-show rates, such as active confirmation, automated reminders, and time slot flexibility. Support patient loyalty campaigns and relationship programs. Act as a liaison among front-desk staff, clinical staff, nursing team, and operations to integrate schedules.