Collection Assistant

Description

**Summary:** Perform preventive and active collection routines, including opening and monitoring insurance claims with guarantors in cases of rental and/or condominium arrears, ensuring proper application of contracts and reduction of delinquency. **Key Responsibilities:** * Conduct preventive and active collections from tenants and property owners * Monitor outstanding invoices, payment delays, and payment agreements * Record contacts, discussions, and negotiations in the system * Issue and track bank slips (boletos), negotiations, and installment plans * Monitor arrears related to rent, condominium fees, additional charges, and receivables anticipation * Arrange for filing insurance claims with guarantors (e.g., lease guarantee insurance, guarantee funds, etc.) * Track deadlines, required documentation, and responses from guarantors * Update the system with claim status and indemnified amounts * Support preparation of delinquency and claims reports * Refer critical cases to the Legal Department per internal workflow * Ensure compliance with internal procedures, deadlines, and policies * Contribute to continuous improvement of collection processes. Requirements and Qualifications * Experience in preventive and active collections, delinquency monitoring, and debt negotiation * Knowledge of contracts, bank slip issuance, and collection management systems * Organizational skills, attention to deadlines, and strong communication ability * Basic Microsoft Office suite (Excel, Word, Outlook) Compensation: R$2\.000,00 \- R$2\.500,00 per month Benefits: * Medical insurance * Dental insurance * Meal allowance * Transportation allowance Workplace: On-site