Attendant - Model

Description

Job Summary: This professional will deliver technical-operational training, develop the attendant team, and contribute to the network's customer loyalty and institutional reputation. Key Highlights: 1. Strategic involvement in strengthening customer loyalty and institutional reputation 2. Team development and training in consultative customer service 3. Management support, acting as a liaison between training and operations Employment Type: Permanent Working Hours and Days: Monday to Friday (Occasional Saturday) Required Experience and Knowledge: Minimum 2 years of experience as an attendant/forecourt leader; availability for travel; driver's license category B; ability to interpret technical and regulatory standards; knowledge of ANP legislation; specific product knowledge; hands-on experience in the role; proficiency in Microsoft Office. Education: Completed high school / ongoing or completed technical or higher education. Participating Cities/Neighborhoods: Santa Maria/RS Behavioral Traits: Clear and didactic communication, leadership by example, proactivity, ability to positively influence the team, and ability to work under pressure and meet deadlines. Responsibilities: Deliver technical\-operational training on safe fueling, nozzle and pump verification, and opening/closing shift procedures. Develop the attendant team in consultative service practices, proactive customer approach, and courteous conduct in client interactions. Guide staff on pump and nozzle verification according to regulations set by the National Agency of Petroleum, Natural Gas and Biofuels (ANP). Reinforce standards for forecourt organization, cleanliness, and presentation. Instruct on accident prevention and emergency procedures. Evaluate technical and behavioral performance of trainees, providing structured feedback directly within the workplace. Identify opportunities to improve the customer journey. Strategically contribute to strengthening the network’s customer loyalty and institutional reputation under the Santa Lúcia brand. Provide support to the unit manager whenever required, acting as a liaison among training, operations, and management to ensure end\-to\-end alignment on operational standards, customer service, safety, and corporate guidelines. Act as a multiplier of organizational culture. Requirements: \- Minimum 2 years of experience as an attendant/forecourt leader; availability for travel; driver's license category B; ability to interpret technical and regulatory standards; knowledge of ANP legislation; specific product knowledge; hands-on experience in the role; proficiency in Microsoft Office. Benefits: Meal Voucher, Food Voucher, Transportation Voucher. Job Type: Permanent CLT Compensation: R$3\.216,54 per month Benefits: * Food Voucher * Transportation Voucher Work Location: On\-site