Job Summary: Responsible for in-person and telephone customer service, ensuring clear public guidance, request tracking, system registration, and support to management. Key Highlights: 1. Clear public service and guidance. 2. Comprehensive tracking of requests and system registration. 3. Continuous pursuit of process improvements. **Description** Responsible for in-person and telephone customer service, ensuring clear public guidance and comprehensive tracking of requests. Tasks include recording customer interactions and service orders in the system, preparing reports, and supporting management. Continuously seek process improvements and communicate adopted solutions to users. **Working Hours:** Monday to Thursday, from 07:30 to 17:30, and Friday from 07:30 to 16:30, with a one-hour lunch break. **Responsibilities and Duties** Conduct telephone and in-person customer service; Prepare reports and support immediate management. Identify opportunities for process improvement. Record completed customer service interactions in the system. Provide guidance and answer all public inquiries. Handle and track requests from initiation to completion. Register service orders according to customer requirements. Ensure necessary support is provided to customers or the general public. Inform users about actions taken to resolve complaints. **Requirements and Qualifications** **Education:** Completed High School **Requirements:** Basic knowledge of Microsoft Office suite; Customer service fundamentals; Basic understanding of administrative processes; Strong written and verbal communication skills;
João Silva
Indeed · HR
João Silva
Indeed · HR
