Post-Sales Coordinator

Description

Our client is a Brazilian company specializing in high-standard sustainable coatings, undergoing strong expansion and structuring its customer relationship, loyalty, and experience processes. We are seeking a Post-Sales / Customer Success Coordinator with a relational, execution-oriented, and problem-solving profile, responsible for structuring and leading relationship programs with applicators, partners, and customers. The position will strongly focus on monitoring the post-sales experience, maintaining ongoing relationships with applicators, and supporting the resolution of demands, acting as a bridge between internal departments and customers. The professional must possess excellent communication skills, adaptability, organizational ability, and strong interpersonal capabilities, ensuring customer retention, brand value perception, and enhancement of the customer experience. **Requirements and Qualifications:** * Experience in customer relationship management and post-sales (CS); * Strong communication and influencing skills; * Experience in civil construction, coatings, architecture, or industrial sectors is desirable; * Availability for field visits, training sessions, and on-site follow-ups; * Knowledge of and familiarity with AI systems; * Execution-oriented and problem-solving profile; * Strong emotional intelligence and adaptability; * Process organization and monitoring skills; * Ability to maintain continuous relationships with customers and partners; * Aptitude for bridging internal departments and external demands; * Relational and proactive profile; * Experience in relationship and loyalty programs (preferred); * Experience in Customer Experience (CX) (preferred); * Experience with applicators, retail stores, or civil construction (preferred). **Responsibilities:** * Coordinate the relationship program with partner applicators; * Monitor customer experience during the post-sales phase; * Address conflicts and demands; * Organize service and relationship workflows; * Monitor construction sites and coating applications when necessary; * Support training and engagement initiatives; * Manage KPIs and program progress; * Build continuous relationships with partners and applicators; * Act as a liaison between technical, commercial departments, and customers; * Develop loyalty initiatives and strengthen the brand; * Ensure follow-up and resolution of received requests. Minimum Education: Bachelor's Degree * On-site meal * Meal allowance * Attendance bonus