Customer Service Coordinator - Spanish Bilingual

Description

Job Summary: Customer Service Coordinator with an analytical profile and experience in operational leadership to manage teams and optimize results. Key Highlights: 1. Team leadership in customer service focused on performance and quality 2. Development of action plans and data-driven operational improvements 3. Strategic collaboration with various internal departments Opportunity | Customer Service Coordinator – Spanish Bilingual We are seeking a professional with an analytical profile, strategic vision, and experience in operational leadership to serve as a Customer Service Coordinator in a dynamic, results-oriented operation. Location: Barueri/SP Schedule: Monday to Friday | 09:00 AM to 6:48 PM Employment Type: On-site (with possibility of hybrid work in the future) Salary: R$ 7,000.00 Main Responsibilities: * Lead customer service teams with focus on performance, quality, and customer satisfaction * Monitor KPIs such as SLA, AHT, NPS, FCR, absenteeism, and turnover * Develop action plans and data-oriented operational improvements * Conduct performance review meetings with internal teams and clients * Collaborate with departments including HR, WFM, Quality, Training, and IT * Ensure operational organization, team engagement, and compliance with internal processes Requirements: * Fluent or advanced Spanish * Strong analytical profile * Proficiency in Excel and performance reporting * Ability to transform data into strategies and practical actions * Good communication skills and experience in people management Benefits: * Medical Assistance (after 120 days) * Dental Assistance * Life Insurance * Meal or Food Allowance of R$18/day * Transportation Allowance * TotalPass * Open English Discounts * Flexi-day * Day Off Minimum Education: Bachelor's Degree * TotalPass * Day Off * Discounts * Dental Assistance * Life Insurance * Meal Allowance * Transportation Allowance * Medical Assistance