CRM Specialist

Description

Job Summary: Responsible for defining, prioritizing, and evolving Salesforce CRM functionalities, acting as a strategic liaison between business and technology areas, and leading multidisciplinary squads in an agile model. Key Highlights: 1. Build powerful partnerships and impact the employee experience 2. Lead multidisciplinary squads in an agile model 3. Act as guardian of data and process governance in the CRM We are redefining the future of the employee experience by amplifying moments of joy and creating opportunities. If this resonates with you, come feel the Pluxee effect. **Responsibilities and Duties** At Pluxee, you will build powerful partnerships. You will be responsible for defining, prioritizing, and evolving Salesforce CRM functionalities, acting as a strategic liaison between business and technology areas. You will drive the platform’s roadmap, ensuring commercial, marketing, and customer relationship processes are supported by scalable, integrated, and high-value-added solutions. You will lead multidisciplinary squads in an agile model, guaranteeing data governance, journey optimization, and continuous improvement of the user experience. You will work within the BRS Brazil unit. *Make an impact, inspire others, and grow with us!* Responsibilities: * Manage the Salesforce CRM product backlog, prioritizing requests according to business strategy and ensuring continuous delivery of value to Sales, Marketing, Products, and Customer Support teams. * Define and evolve the CRM vision and roadmap, aligning internal stakeholders and translating business needs into functional, scalable solutions within the Salesforce platform. * Lead multidisciplinary squads in an agile model, ensuring high-quality deliveries on time and in compliance with business rules and regulatory requirements. * Act as guardian of data and process governance in the CRM, ensuring consistency, standardization, and usability of the tool across the organization. * Map and optimize commercial and customer relationship journeys and processes, proposing continuous improvements that increase productivity, engagement, and user experience. * Monitor platform adoption and performance metrics, defining success metrics (KPIs/OKRs) and implementing necessary adjustments to maximize results. * Maintain close relationships with end-user areas and external partners, identifying opportunities for solution enhancement, new integrations, and quick wins to strengthen the CRM ecosystem. * Promote a data-driven, customer-centric culture, supporting business leaders in decision-making based on consistent Salesforce data. **Requirements and Qualifications** * Knowledge: Operational CRM technologies, Salesforce logic, Project and Process Management, Agile/Scrum methodologies, Data and Analytics, Intermediate MS Office. * Academic Background: Bachelor’s degree in Business Administration, Engineering, or Information Technology. * Languages: Intermediate or Advanced English. Desirable * Specialization in Marketing, Processes, or Projects. **Additional Information** Our benefits are a market differentiator: * Meal Pass * Food Pass * Medical and Dental Assistance * Life Insurance * Private Pension * Profit Sharing Plan (PPLR) * Culture Pass * Gym Pass * Support Pass * 50% subsidy on medication costs Pluxee is the world’s leading partner in employee benefits and incentives, opening a world of opportunities to help everyone enjoy more of what truly matters in life. Through a comprehensive portfolio of innovative, digital solutions deployed in 29 countries, Pluxee creates meaningful, engaging, and personalized experiences to contribute to individuals’ well-being at work and beyond. From meal vouchers, food vouchers, cultural vouchers, gift vouchers, to wellness and mobility solutions, Pluxee’s products and services are designed to bring more value to people. Pluxee contributes to amplifying purchasing power and promoting the well-being of over 36 million consumers worldwide. Pluxee supports 500,000 clients in developing more meaningful relationships that improve their employees’ engagement. Pluxee simplifies the lives of 1.7 million establishments every day. Backed by Sodexo’s strong heritage, Pluxee — with its 5,000 employees — is committed to strengthening its influence as a leader in corporate social responsibility (CSR), providing its customers, partners, and consumers with the means to make more sustainable and healthier choices every day. More information: www.pluxeegroup.com.br