[Projects] ERP Project Coordination

Description

Job Summary: Coordinate ERP projects, ensuring service delivery, customer satisfaction, and efficient resource management while acting as a liaison between departments and pursuing continuous improvement. Key Highlights: 1. Strategic involvement in managing high-complexity projects 2. Focus on communication, transparency, and client relationship management 3. Opportunity to identify and develop successors **[Projects] ERP Project Coordination** ============================================== TOTVS | São Paulo - SP | Hybrid Job Description Ensure delivery of the service contracted by the client or group of clients under your responsibility by mobilizing necessary resources to achieve established objectives (aiming for TOTVS’s financial results), guaranteeing efficient service management and customer satisfaction. Responsibilities and Duties **WHAT YOU WILL DO:** * Ensure communication and transparency regarding service and project outcomes and issues to stakeholders through meetings, presentations, and status reports; * Act as the “owner” of services and projects, being accountable and maintaining relationships among involved areas (clients and other TOTVS departments) to enable resolution of project/service issues and drive continuous process improvements; * Efficiently manage services (high-complexity, regardless of size, scope, or product line), ensuring adherence to agreed timelines, costs, and scope (managing revenue, costs, and expenses), while proactively identifying and mitigating risks; * Identify and develop potential successors, transferring technical knowledge, conceptual understanding, and management tools; * Collaborate closely with the commercial team to ensure structured project management, negotiations, and opportunity pursuit; * Maintain a sharp focus on results versus cost (ROL, Margin, EBITDA) using project management tools (PSA); * Adopt a commercial approach to offer new service solutions to clients, ensuring continuous new-service revenue generation; * Ensure achievement of targets, guaranteeing team productivity (time tracking), NPS, and project margins; * Master the TOTVS Implementation Methodology (MIT), ensuring accurate delivery, proper project documentation, and adherence to the contracted scope. Requirements and Qualifications **WHAT WE EXPECT FROM YOU:** * Completed undergraduate degree; * Experience managing ERP or business software implementation projects; * Experience managing projects using PMBOK and waterfall methodologies; * Experience managing people; * Knowledge of business rules and processes; * Availability to work in a hybrid model — 3 or more days onsite at the client or our office; * Willingness to travel. Desirable Requirements **IT WOULD BE GREAT IF YOU HAD:** * Experience with the TOTVS Implementation Methodology (MIT); * Knowledge of TOTVS solutions; * **Advanced Spanish or English.** Salary Range To be determined Employment Type CLT Benefits * TOTVS Network University, a corporate university offering free content and certifications for every TOTVER; * +Saudáveis Program, supporting each TOTVER with advisory services and initiatives focused on physical, mental, and personal financial well-being; * +Vantagens Program, Latin America’s largest discount network, exclusively for TOTVERS; * +Cuidado Program, a personal support program for TOTVERS and their families, offering guidance across multiple specialties including psychology, social services, pet consulting, etc.; * Einstein Conecta, a complimentary online medical consultation benefit provided by physicians from Hospital Israelita Albert Einstein; * Health and dental insurance; * Meal and/or food allowance; * Transportation allowance and shuttle services at select metro stations; * Extended maternity and paternity leave; * Nursing room; * Bicycle parking; * Changing rooms; * Life insurance; * Childcare assistance; * Private pension plan; * An office environment designed to stimulate creativity and productivity, featuring snack areas, game rooms, billiard tables, and relaxation chairs; * Gympass. About the Company As a technology industry leader, we are a community of nonconformists driven by innovation, autonomy, learning, and performance. Together, we create opportunities, transform futures, and share knowledge. Here, your professional development happens in an inclusive, respectful, and energizing environment — people helping people! We pursue sustainable growth, leveraging data and AI to deliver smarter, more efficient results for our customers. Join us to innovate and build the future of technology. #VemPraTOTVS #SomosTOTVS