Store Assistant

Description

Job Summary: We are seeking a proactive and collaborative professional to operationalize processes, monitor customer satisfaction, and ensure efficient support in a dynamic environment. Key Highlights: 1. Growth opportunity aligned with your delivery speed 2. A dedicated, technical team that understands what it does 3. An environment that values development and teamwork Our Way is to Dream Big and Make It Happen! We are the gear that moves the world! To achieve our full potential, we seek people who are **fun**, **bold**, **collaborative**, **tenacious**, **hardworking**, and **fearless** about rolling up their sleeves! If your purpose aligns with **\#OurWay**, buckle up and join this journey! **Responsibilities and Duties** * Operationalize processes within your area of responsibility and report any issues identified (cash register opening and closing, bank reconciliation of cash register, customer billing, opening and tracking of service tickets, supplier and customer registration inquiries); * Monitor internal customer satisfaction levels and implement proposed solutions; * Contribute to meeting agreed-upon service level targets (ticket management); * Understand customer needs (internal and external) and serve them efficiently and promptly; * Ensure appropriate support for customer requests throughout the entire process (from start to finish); * Maintain cooperation with other departments; * Manage fiscal documents (physical storage, opening service tickets for invoice registration and payment, maturity date tracking). **Requirements and Qualifications** * Completed high school education; * Bachelor’s degree completed or in progress is desirable; * Proficiency with Microsoft Office Suite; * Experience delivering services and providing general customer service (both internal and external); * Experience with the Protheus system will be considered an advantage. **Additional Information** **Benefits:** * Health Insurance; * Dental Insurance; * Meal Voucher; * Flexible Benefit; * Life Insurance; * Christmas Bonus; * Totalpass; * 6-month maternity leave and 20-day paternity leave (Citizen Company Program); * Growth opportunity aligned with your delivery speed. **We are the national benchmark** for heavy and agricultural machinery parts, with over 30 years of history. Our commitment is to ensure customers are never left unsupported—delivering agility, quality, and genuine service. Here, we have a **technical**, **dedicated** team that understands what it does. We are **always together** to turn challenges into reality and make things happen. We value personal development, teamwork, and an environment where everyone can **truly grow.** **Want to join this team making a difference in agriculture and construction? Join Rech!** **WE’RE MISSING YOU ON THE TEAM.**