Sales Associate

Description

Job Summary: We are seeking an agile, customer-focused, communicative, and proactive sales associate to organize the store, conduct sales, clarify customer inquiries, and ensure customer satisfaction. Key Highlights: 1. Customer service and satisfaction as top priority 2. An environment that values equity, respect, and diversity 3. Focus on collaboration and proactive attitude to build the future **About Loja do Mecânico** Loja do Mecânico is Brazil's first e-commerce platform specializing in machinery and tools, with 20 physical stores across Belo Horizonte, São Paulo state capital, and interior regions of SP. We simplify access to machinery and tools for those who repair and build a better world, and we are on track to become the leading innovation and excellence ecosystem in this market, achieving annual revenue of BRL 3.5 billion by 2028\. ️ We face many challenges, we are growing—and so is our team! ❤️ **Our Culture and Values** What unites us are our values. What drives us are our differences. Here, we believe equity forms the foundation of an environment where every individual is respected and valued—regardless of identity, origin, belief, or background. If you share these principles, join us in building the future: **Focus \| Collaboration \| Data \| Attitude** **About the Role** If you are **quick-thinking**, focused on **customer service**, **detail-oriented**, **communicative**, possess a **collaborative spirit**, are **proactive**, and skilled in **interpersonal relationships**, this opportunity may be for you! We are looking for a **Sales Associate** to join the **Loja do Mecânico** team, responsible for organizing, maintaining, and ensuring smooth store operations; conducting sales; clarifying customer inquiries; and guaranteeing customer satisfaction. **Your Responsibilities:** * Serve as the primary point of contact for in-store or telephone customer service aligned with LDM standards, clarifying inquiries and ensuring successful sales closure and customer satisfaction (NPS); * Organize/maintain your assigned section, ensuring it remains immaculate—restocking products, verifying pricing, and maintaining cleanliness of your designated area; * Approach and assist customers, verify product accuracy, clarify inquiries (including supplier warranty), and register customers at the POS; * Perform administrative tasks, submit internal system tickets/incidents, record and participate in social media videos, and respond to customers on social platforms; * Handle telephone, WhatsApp, and Botmaker customer interactions; * Prepare quotations and process orders via email and telephone; * Demonstrate products to customers to ensure accurate sales and minimize returns and exchanges; * Issue orders for customers and route them to the cashier. * Receive payments from customers using non-cash payment methods (e.g., PDV payment terminals) and send online sales links; * Maintain care of showroom equipment (computers and payment terminals) and support the manager with weekly updates; * Assist in maintaining organization of the workplace (showroom and common areas); * Participate in internal training sessions whenever requested by leadership, including UniLDM content; * Be available for travel to attend and support events and store openings when requested by Management. **What We Seek:** * Completed high school education **Desired Knowledge:** * Technical knowledge of products * Experience in the tools industry * Computer literacy * Quick thinking * Customer service experience * Attention to detail * Communication skills * Collaborative mindset * Proactivity * Interpersonal relationship skills ✨ **What We Offer:** CLT employment contract Medical assistance with co-payment, extendable to dependents Dental assistance Flexible benefits plan Transportation allowance Birthday day off Extended maternity and paternity leave Additional compensation: * Commission Minimum Education: High School (Secondary Education) * Medical assistance * Dental assistance * Profit-sharing program * Meal allowance * Transportation allowance