Receptionist II

Description

* We are seeking a Hotel Receptionist to serve as the first point of contact with our guests and manage all aspects of their accommodations. In practice, you will help create a pleasant and memorable stay for our guests. In addition, you will work collaboratively as part of a team, handling all daily situations in a friendly manner. **Responsibilities and duties** * Create service orders (SOs) in the SIM platform for maintenance requests. * Answer internal and external phone calls, record requests in the logbook, forward them to the responsible department, and upon receiving feedback, close the action while confirming guest, resident, and client satisfaction. * Review daily event service orders (SOs) to direct guests/residents/clients accordingly. * Check each observation in the day's reservations to identify special requests, such as: extra bed, crib, floor preference, and pre-assign apartments. * Deliver RPP (NFC-e's) / RPS to guests. * Clarify or direct general guest inquiries. * Identify all pending items and/or requests for the shift via the logbook for follow-up and execution. * Print statements for verification. * Read and update the logbook. * Inform guests, residents, and clients about the property's amenities. * Provide and deliver apartment keys to guests/residents. * Perform guest check-in and check-out in the system. * Close the cash register for your shift. * Conduct welcome calls / courtesy calls. * Greet guests, residents, and clients courteously. * Save or print contingency / security reports. * Request guests, residents, and clients to complete the FNRH form with all mandatory fields. * Collect guest documentation during check-in, complying with internal standards and legal procedures. * Support other departments when necessary. * Assist guests/residents/clients with luggage. * Consult sales channels. * Make reservations in the system. **Requirements and qualifications** * Intermediate English proficiency. * Experience in the role. **Additional information** * Health insurance. * Dental insurance. * Transportation allowance. * Meal allowance and food voucher. * Life insurance. We are a platform **providing hospitality services and solutions** for over 170 properties across Brazil—from north to south—caring for those who trust us through **unique experiences**, always acting **responsibly** toward the environment, our team, and the communities where we operate. **Together with you**, and as part of a plural and diverse team where everyone feels welcomed and comfortable being their authentic selves, we aim to become Brazil’s best hospitality operator—one that guests, investors, partners, and talents want to be associated with. **Shall we do this together? Explore our job openings. :)** ##### ***Remember:*** ***our selection processes are completely free and conducted exclusively on our official website*** ***vagasahi.gupy.io******. We never request payment of fees or enrollment in courses.***