Front Desk Agent I

Description

Job Summary: The Hotel Front Desk Agent will serve as the first point of contact, managing accommodations and creating a pleasant and memorable stay for guests, working collaboratively and handling daily situations in a friendly manner. Key Highlights: 1. Serve as the first point of contact for guests 2. Create a pleasant and memorable stay 3. Work collaboratively and handle situations in a friendly manner * We are seeking a Hotel Front Desk Agent to serve as the first point of contact with our guests and manage all aspects of their accommodations. Specifically, you will help create a pleasant and memorable stay for our guests, while also collaborating effectively and handling all daily situations in a friendly manner. **Responsibilities and Duties** * Open service orders (SOs) in the SIM platform for maintenance requests. * Answer internal and external phone calls, record requests in the logbook, forward them to the responsible department, and upon receiving feedback, close the action after confirming guest, resident, or client satisfaction. * Check daily event service orders (SOs) to direct guests/residents/clients accordingly. * Review each observation from daily reservations to identify special requests, such as extra beds, cribs, floor preferences, and pre-assign apartments. * Deliver RPP (NFC-e's) / RPS to guests. * Clarify or redirect general guest inquiries. * Identify all pending items and/or requests for the shift via the logbook for follow-up and resolution. * Print statements for verification. * Read and update the logbook. * Inform guests, residents, and clients about the property’s amenities. * Arrange and deliver apartment keys to guests/residents. * Perform guest check-in and check-out in the system. * Close the cash drawer for your shift. * Conduct welcome calls / courtesy calls. * Greet guests, residents, and clients courteously. * Save or print contingency / security reports. * Request guests, residents, and clients to complete the FNRH form with all mandatory fields. * Collect guest documentation during check-in, complying with internal standards and legal requirements. **Secondary Responsibilities:** * Support other departments as needed. * Assist guests/residents/clients with luggage. * Consult sales channels. * Make reservations in the system. **Requirements and Qualifications** * Intermediate English proficiency * Prior experience in this role is preferred **Additional Information** * Medical insurance * Dental insurance * Transportation allowance / fuel allowance * Meal allowance and food allowance * Life insurance * TotalPass * Career development plan * Discounts on accommodations We are a **hospitality services and solutions provider** operating across more than 170 properties nationwide—from north to south of Brazil—caring for those who trust us through **unique experiences**, always acting **responsibly** toward the environment, our team, and the communities we serve. **Together with you**, and alongside a plural and diverse team where everyone feels welcomed and comfortable being their authentic selves, we aim to become Brazil’s leading hospitality operator—the one guests, investors, partners, and talents want to be associated with. **Shall we do this together? Explore our open positions. :)** ##### ***Remember:*** ***our selection processes are completely free of charge and conducted exclusively through our official website*** ***vagasahi.gupy.io******. We never request payment of fees or enrollment in courses.***