Junior Support Analyst - Belo Horizonte

Description

Job Summary: Provide support to employees by analyzing and resolving issues, identifying incidents, and handling IT requests. Key Highlights: 1. Employee support and resolution of reported issues. 2. Handling IT service tickets and requests. 3. Preparation of support documentation. Responsibilities: Provide support to employees. Analyze and resolve reported issues. Identify incidents and recurring incidents. Respond to service ticket registrations. Prepare support documentation. Handle IT requests. Prerequisites: Proficiency in Microsoft Office Suite. Knowledge of SAP. Bachelor's degree in Information Technology or related field. Residency in Belo Horizonte or nearby regions. Minimum Education Level: Bachelor's Degree Desired Education: Information Technology, Bachelor's Degree * Life insurance * Health insurance * Transportation allowance * On-site meals