Front Desk Agent I

Description

Job Summary: The Hotel Front Desk Agent will be the first point of contact for guests, managing their accommodations and ensuring a pleasant and memorable stay through teamwork and courteous service. Key Highlights: 1. First point of contact and welcoming for guests 2. Full management of guest accommodations 3. Focus on creating memorable experiences and a pleasant environment * We are seeking a Hotel Front Desk Agent to serve as the first point of contact with our guests and manage all aspects of their accommodations. Specifically, you will help create a pleasant and memorable stay for our guests. In addition, you will collaborate as part of a team and handle all daily situations in a friendly manner. **Responsibilities and Duties** * Open Service Orders (SO) on the SIM platform for maintenance requests. * Answer internal and external phone calls, record requests in the logbook, forward them to the responsible department, and upon receiving feedback, close the action while confirming guest, resident, and client satisfaction. * Check daily event Service Orders (SO) to direct guests/residents/clients accordingly. * Review each observation in the day’s reservations to identify special requests, such as extra beds, cribs, floor preferences, and pre-assign apartments (designate). * Deliver RPP (NFC-e's)/RPS to guests. * Clarify or direct general guest inquiries. * Identify all pending items and/or requests for the shift via the logbook for follow-up and execution. * Print statements for verification. * Read and update the logbook. * Inform guests, residents, and clients about the property’s amenities. * Provide and deliver apartment keys to guests/residents. * Perform guest check-in and check-out in the system. * Close the cash register for your shift. * Conduct welcome calls / courtesy calls. * Greet guests, residents, and clients courteously. * Save or print contingency / security reports. * Request guests, residents, and clients to complete the FNRH form with all mandatory fields. * Collect guest documentation during check-in, complying with internal standards and legal procedures. **Secondary Responsibilities:** * Support other departments when needed. * Assist guests/residents/clients with luggage. * Monitor sales channels. * Make reservations in the system. **Requirements and Qualifications:** * Intermediate English proficiency. * Previous experience in this role. **Additional Information:** * Health insurance. * Dental insurance. * Transportation allowance / fuel allowance. * Meal allowance. * Life insurance. * Birthday day off. We are a **hospitality services and solutions provider** operating across more than 170 properties spanning from north to south of Brazil, delivering **unique experiences** for those who trust us — always acting **responsibly** toward the environment, our team, and the communities where we operate. **Together with you**, and as part of a plural and diverse team where everyone feels welcomed and comfortable being their authentic selves, we aim to become Brazil’s leading hospitality operator — the preferred choice for guests, investors, partners, and talent. **Shall we embark on this journey together? Explore our open positions. :)** ##### ***Remember:*** ***our selection processes are completely free of charge and conducted exclusively via our official website*** ***vagasahi.gupy.io******. We never request payment of fees or enrollment in courses.***