Young Apprentice - Customer Experience (CX)

Description

Job Summary: This position is part of the Customer Experience (CX) area and supports quality and service improvement initiatives, offering practical learning opportunities and direct exposure to core CX pillars. Key Highlights: 1. Start your career in a structured environment with hands-on learning 2. Develop analytical thinking, communication skills, and process understanding 3. Work in a team that bridges strategy and operations in customer relationships **About the Role** This position is part of the Customer Experience (CX) area and supports quality and service improvement initiatives. We seek a candidate eager to launch their career in a structured environment with practical learning and direct engagement with key Customer Experience pillars. Your work will contribute to enhancing service quality and continuously improving the customer journey at Leveros. This is an opportunity to develop analytical thinking, communication skills, and process understanding while working in a team that bridges strategy and operations in customer relationships. **About Leveros** Leveros is one of Brazil's largest retailers in the air conditioning market, with over 47 years of history, nationwide presence, and the ambition to become the #1 company in the segment by 2030\. We are experiencing consistent organizational, cultural, and technological transformation—requiring operational robustness, well-structured decision-making, and strong execution capability. Here, the Customer Experience area serves as a strategic business lever. We value ownership mindset, accountability, and cross-functional collaboration to sustain high-quality growth. **Work Model** On-site work at the Leveros unit in Assis. **Responsibilities and Duties** **Your Mission** Support the Customer Experience area in enhancing service quality by assisting with interaction monitoring, information organization, and supporting initiatives to improve the customer journey. **Your Day-to-Day Activities** * Support monitoring and analysis of interactions conducted via phone, WhatsApp, and other channels; * Assist in organizing quality indicators and related information; * Support development of materials for team feedback and development; * Contribute to customer experience improvement initiatives; * Assist in updating departmental reports and controls; * Support organization of service data and processes. **Requirements and Qualifications** **What You Need to Take on This Challenge** * Minimum age of 17 years; * Organization and eagerness to learn. * Currently enrolled in modular technical education at ETEC; **JOIN US IN MAKING HISTORY** Here, learning is part of the job—and every step forward contributes to a better experience for our customers. **Additional Information** **What We Offer:** * Transportation Allowance * Life Insurance * Medical Assistance * Dental Assistance * TotalPass * Benefits Club (Leisure, Education, and Health) * Corporate Library * Rest Room * A full year packed with initiatives designed just for you Welcome to Leveros \- We are a company professionalizing the Air Conditioning market. For 47 years, Leveros has been a pioneer in this industry, driving significant changes across the sector. Since our founding, we have accelerated spatial transformation and promoted sustainable energy use—guided by a solid purpose: to professionalize and raise awareness in the Air Conditioning market to enhance everyone's well-being. Our journey is marked by remarkable achievements, during which we established a respected presence across more than 5 Brazilian states. Air Conditioning: Our air conditioning products are designed to perfectly adapt to individual needs, ensuring exceptional well-being for all. As pioneers in our industry, we remain committed to shaping this reality further—embedding innovation, ethics, and environmental responsibility into everything we do. We invite you to join us on this transformative journey!