Junior Technical Support Analyst

Description

At Kapazi, technology is a powerful ally in constantly doing better. We are seeking a Junior Technical Support Analyst to support internal users by resolving service requests and maintaining the company's technological environment. If you love technology, have a collaborative mindset, and aim to build your career in IT, this opportunity is for you. **Responsibilities and duties** ### **Technical support and user assistance** * Provide technical support and assistance to internal users * Support resolution of incidents related to **hardware, software, systems, and infrastructure** * Assist users with the use of **corporate systems and internal tools** * Ensure clear communication and incident tracking with users ### **Equipment configuration and maintenance** * Assist in the configuration and maintenance of **computers, printers, and IT equipment** * Support user access and permission management * Contribute to the smooth operation of the company’s technological resources ### **Incident organization and tracking** * Register, monitor, and update incidents in the system * Support the organization and documentation of technical processes * Ensure control and history of resolved requests ### **Infrastructure and continuous improvement** * Support activities related to IT infrastructure and environment * Identify opportunities to improve service delivery and internal processes * Contribute to standardization and efficiency of departmental routines **If you love technology, possess an analytical mindset, a collaborative spirit, and aspire to grow alongside a company that values people, innovation, and forward-looking vision, join the **Kapazi family**.** -------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- **Requirements and qualifications** **Mandatory requirements** ----------------------------- * Basic/intermediate knowledge of technical support and user assistance; * Knowledge of Windows, Office suite, and equipment configuration; * Basic understanding of networks, access controls, and infrastructure; * Strong communication and user assistance skills; * Currently enrolled in or completed technical or undergraduate program in IT, Systems, Networks, or related fields. **Preferred qualifications** ---------------- * Experience with ERP systems such as Protheus or TOTVS, or other corporate systems; * Familiarity with GLPI; * Prior experience in help desk or technical support roles; * Knowledge of Active Directory, networking, or ticketing tools; * Experience in corporate environments and internal user support. **Additional information** **Essential Benefits** ------------------------- * **Transportation Benefit or Fuel Benefit:** Flexible option for commuting, with a legal cap of only 6% deduction. * **Meal Allowance:** R$521.00\. Fully covered by the company — no cost to you! * **On-site Meal:** Enjoy our dedicated cafeteria for just R$30.00 per month. * **Parking:** Added convenience for those who drive. * **Wellhub (Gympass):** Access to gyms, studios, and health & wellness apps. * **Life Insurance:** Fully free, providing greater security for you and your family. * **Daily Bread Program:** Coffee served at the cafeteria before each shift, at no cost. **Caring for you is our priority****(Benefits effective after probation period)** ----------------------------------------------------------------------------- * **Health Plan (Hapvida):** Comprehensive coverage for you, with optional inclusion of spouse and children. Co-payment and premiums adjusted according to age group. * **Dental Plan (DentalUni):** Free for employees; affordable dependent enrollment available. * **Pharmacy Benefit:** Easy purchasing with a monthly limit of R$150.00, deducted directly from payroll. **Explore our programs** ------------------------------- **Koruja Program (Parental Support)** ------------------------------------------- * **Welcome Baby Kit:** After your baby’s birth, we deliver a kit containing a maternity bag, hygiene items, and a Kapazi baby mat. * **Childcare Assistance:** Financial aid for mothers with babies aged 5–11 months. * **Monthly Diaper Initiative:** We provide **4 diaper packs per month** for employees with babies up to 1 year and 6 months old. **Eduka+ Program (Development and Education)** ------------------------------------------------- * **Educational Partnerships:** Exclusive discounts at partner schools and universities. * **Education Incentive:** We offer subsidies of 25% to 70% for undergraduate and technical education. (Per internal program policy) * **Corporate Library:** Encouraging reading through free loan of books across diverse genres. **Kuide-se+ (Well-being and Quality of Life)** ------------------------------------------------ * **Annual Flu Vaccination Campaign:** Held every year. * **OnHappy:** Discount platform for travel, accommodations, and airfare — available from day one. * **Mental Health Support:** Monthly active listening sessions with a psychologist, discussion circles, and psychotherapy subsidized 50% by Kapazi. (Per internal program policy) **Our differentiators: Recognition, Culture, and Opportunities** ---------------------------------------------------------------- * **“Who’s Missing Makes a Difference” Program:** Attendance-linked benefit. Meeting eligibility criteria entitles employees to an additional R$200.00 on their Meal Allowance. * **“I Recommend” Program:** Employee referral program. For each successfully hired referral, the employee receives a R$150.00 Kapazi product voucher. (Per internal program policy) * **School Supplies Kit:** Distribution of school kits for children aged 4–14. * **Internal Events:** Team integration and celebrations throughout the year. * **Monthly Birthday Celebrations:** Personalized Kapazi gifts for team members celebrating birthdays. **Work schedule** ----------------------- Monday to Friday, from 8:00 AM to 6:00 PM, with a 1-hour and 12-minute lunch break. ### **Here, we believe people build stories that transform spaces.** #### **Our journey began in 1978 — simple, entrepreneurial, and purpose-driven. That’s how our founder, Seu Perez, took his first steps: with creativity, closeness to customers, and the courage to innovate. That spirit remains alive today and drives our constant evolution.** We’ve grown, reinvented ourselves, and expanded. Today, we are a national company with industrial units in Paraná and Alagoas, strategically located distribution centers across Brazil, and an operation connecting innovation, technology, customization, and sustainability. We serve thousands of retail points and deliver our solutions to multiple countries across the Americas. #### **Here, we value:** Ownership and collaboration Purpose-driven innovation Respect for people and diversity Responsibility toward the future and the environment Sustainable and shared growth If you seek an environment where you can learn, grow, be heard, and make a difference, Kapazi may be your place. #### **Come build the future with us. Come be Kapazi!**