Customer Retention

Description

Job Summary: The Customer Retention team at Next Fit is essential to ensuring an exceptional experience, monitoring activity, identifying dissatisfaction, and building long-lasting relationships. Key Highlights: 1. Build long-lasting relationships to increase satisfaction and retention. 2. Identify signs of dissatisfaction and act proactively. 3. Autonomy to create, accountability to deliver, and pride in the impact. At Next Fit, we are driven by a purpose: transforming the fitness industry with cutting-edge technology. With over 16,000 clients, 200 employees, and rapid growth, we are expanding rapidly—and we want you to join us on this journey! **About the Customer Retention Team:** Our team is essential to ensuring our customers have an exceptional experience with Next Fit. Key responsibilities include: * Continuously monitor customer activity within the system; * Identify signs of dissatisfaction and act proactively; * Understand customer challenges and offer effective solutions; * Build long-lasting relationships to increase satisfaction and retention; * Monitor and support contractual matters with customers. **Benefits we offer:** * Meal Allowance (R$750.00\) * Transportation Benefit or Company Parking * São José Health Plan * Gympass * Birthday Day Off * Fruit Day * Game Room * Education Platform (Alura) \+ In-house Library **Take the next step toward career success and join the legion of roxinhos!** Next Fit is a technology company located in Criciúma, Santa Catarina. For 7 years, we have been committed to supporting fitness and sports business managers in their mission to make our country healthier and transform lives through sports. Today, we are the **\#1 technology provider for fitness and sports businesses in Brazil**. Our ecosystem connects every stage of the customer journey: from enrollment at the front desk to workouts accessed via mobile phone, from automated payments to reports guiding the business’s next steps. Over 16,000 businesses and 2 million students experience this daily. #### **WHAT IT MEANS TO BE A ROXINHO** If Next Fit has grown so significantly in such a short time, it’s because a legion exists that transforms ideas into technology, challenges into solutions, and goals into achievements. We affectionately call these people **roxinhos**. Here, learning and improvement are not optional. Our pace is fast, our standards are high, and knowledge sharing is part of everyday life. If you don’t see yourself thriving in this environment, it’s best to stop here. But if this makes your eyes light up, you may just be in the right place. Being a roxinho means having autonomy to create, accountability to deliver, and pride in seeing your work impact thousands of businesses and millions of students.