**About DHL** --------------- The logistics company for the world! Deutsche Post and DHL form the world's largest mail and logistics group. Together, we offer an unparalleled portfolio of standardized products and innovative customized solutions. The DHL family consists of independent divisions connected by shared values and principles, as well as a common management approach. Thus, we can provide a broad range of products, solutions, and services tailored to our customers' logistics needs. With 360,000 employees across more than 220 countries and territories worldwide, we are reaching more people than ever before. As one of the world's largest and most innovative employers, we take special pride in our employees. We are a global company that values diversity, ambition, and a collaborative, empowering attitude, offering our employees all the support they need to make their careers as rewarding as possible. **Job Description** --------------------- • Execute and review daily operations according to the client's defined procedures. • Systematically document process execution. • Coordinate phone calls, e-mails, and system interactions with clients, suppliers, and recipients to execute daily operations. • Direct daily operational handling according to the escalation matrix. • Monitor and review process performance to justify identified deviations. • Identify deviations that may drive initiatives adding value to the client—either through cost reduction or improved service levels. • Ensure data quality and integrity within the system. **Requirements** -------------- * Completed High School education; a university degree is preferred. * Knowledge of transportation processes or related areas. • Interpersonal skills. • Fluent communication. * Teamwork. • Intermediate Office suite proficiency (Outlook, Excel, Word, PowerPoint). • A completed university degree is desirable. • Familiarity with continuous improvement tools (MASP, 5 Whys, Ishikawa, PDCA, etc.) is desirable. * Accurate and timely system updates (deliveries, pickups, schedules, vouchers, incidents). * Efficient handling of spreadsheets and corporate e-mails. * Ability to perform multiple tasks simultaneously without compromising accuracy. * Reading and interpretation of operational statuses (tracking, incidents, scheduling, pickups). **Responsibilities** --------------------- 1- Participate in operational and safety meetings; 2- Identify deviations that may drive continuous improvement initiatives delivering added value and cost reduction for the client; 3- Execute daily Order Management operations: Scheduling; Planning; Pickup Management; 4- Logistics Support (Incident Management); Delivery Monitoring; Reverse Logistics; 5- Freight Auditing; Performance (KPI Closure); and Management of additional costs; 6- Systematically document process execution and coordinate phone calls, e-mails, and system interactions with the client to execute daily operations; 7- Direct daily operational handling according to the escalation matrix; monitor process performance to justify identified deviations; 8- Identify deviations that may drive initiatives adding value to the client—either through cost reduction or improved service levels
João Silva
Indeed · HR
João Silva
Indeed · HR
