Operations Supervisor

Description

Job Summary: Join the customer service division of Brazil's largest integrated healthcare network, working in an agile environment that values innovation and leadership while caring for patients and promoting diversity. Key Highlights: 1. Agile, innovative, and proactive environment 2. Comprehensive patient care 3. Values diversity and inclusion Job Description Join the customer service division of Brazil's largest integrated healthcare network. Here, you will find an agile environment that values innovation and leadership. In this team, you will have the opportunity to oversee patient services across Hospitals, Laboratories, and the Customer Service Center of Brazil's largest integrated healthcare network. We provide holistic care, which is why we are present at every touchpoint in the lives of millions of patients—and this is how we achieve outstanding results, welcoming all individuals exactly as they are. **For us, diversity matters!** We recognize that diversity fosters innovation in our environments; more importantly, we are certain that we are part of this transformation. We promote dignity and respect for all individuals, ensuring they feel safe being their authentic selves. Our opportunities are open to everyone who believes in transforming the future of healthcare. We encourage applications from all those who recognize the importance of building a prejudice-free, harassment-free, and discrimination-free environment—be part of this transformation and \#VemSerDasa. Together, we always deliver our best. Be the person who transforms the future of healthcare, **\#VemPraDasa \#DasaLovers \#VemSerDasa** **Important:** We do not charge any fees during our selection processes. Responsibilities and Duties * Supervise, monitor, and guide the reception team to ensure appropriate service flow according to established instructions and routines, including billing, result delivery, unit cash handling, schedule adherence, pending authorization forms, and client-related incidents. Requirements and Qualifications * Completed Bachelor’s degree; * Prior experience in reception roles (clinics, hospitals, and laboratories); * Previous leadership experience in customer service (e.g., shift supervisor, team leader, or supervisor in reception teams); * Experience handling customer, patient, or supplier interactions; * Knowledge of health insurance plans and their respective procedures and rules; Salary: R$2\.561,00 per month Benefits: * Medical assistance * Dental assistance * Childcare allowance * Education allowance * Company-provided mobile phone * Food basket * Partnerships and commercial discounts * Profit-sharing program * Life insurance * Food allowance * Meal voucher * Transportation voucher * Company vehicle Education: * Completed Bachelor’s degree (Mandatory) License/Certification: * Driver’s License Category B (Mandatory) Work Location: On-site