Senior Farmer

Description

**About the opportunity** ------------------------ We are looking for a Senior Farmer to join our Customer Success team, responsible for developing strategic client relationships, driving revenue expansion within the existing customer base, and ensuring a sustainable growth journey. This person will play a key role in identifying upsell, cross\-sell, renewal, and adoption expansion opportunities, adopting a consultative and close approach with clients—connecting business needs to platform solutions. We seek someone with an analytical mindset, strong interpersonal skills, and a keen interest in technology, data, and SaaS businesses. **Key responsibilities** -------------------------------- * Manage and develop a portfolio of strategic accounts; * Identify revenue expansion opportunities (upsell, cross\-sell, and license/product expansion); * Lead commercial negotiations for expansion and renewals with clients; * Build consultative relationships with stakeholders and decision-makers; * Partner with Customer Success to ensure account health, retention, and sustainable growth; * Identify churn risks and support mitigation strategies; * Analyze usage, adoption, and performance metrics across the portfolio; * Develop customized growth strategies per account; * Serve as the liaison between clients and internal teams, ensuring strategic alignment. **Requirements** -------------- * Prior experience in Account Management, Farmer, Customer Success with a commercial focus, or Sales in B2B SaaS companies; * Experience managing account portfolios, revenue expansion, and contract renewals; * Experience conducting consultative negotiations with B2B clients; * Familiarity with SaaS metrics such as churn, NRR, MRR, expansion, and health score; * Strong analytical ability and data orientation; * Excellent verbal and written communication skills; * Interpersonal, consultative, and results-driven profile; * Genuine interest in technology, innovation, and high-performance environments. **Nice-to-have** ---------------- * Experience at technology companies in growth or scaling stages; * Knowledge of Customer Experience, Customer Success, or the customer journey; * Experience with data products, analytics tools, or B2B platforms; * Intermediate or advanced English proficiency. **We’re looking for someone who** --------------------------- * Has an owner’s mindset and business-oriented vision; * Enjoys building long-term relationships; * Is comfortable in dynamic environments with rapid change; * Combines commercial acumen with a focus on customer experience; * Is curious, learns quickly, and has affinity with technology. * Contract type: PJ (individual contractor). * Hybrid work model, requiring one monthly in-person visit to São José dos Campos and availability for events and in-person visits in São Paulo as needed.