**About Estante Mágica** **Estante Mágica** is a social impact business that believes in the power of education to transform the world. Our goal is ambitious: to impact **1 billion children by 2030**! And you can be part of this incredible mission, helping\-us give voice to the next generations. Shall we transform the future together? Do you also believe that education can transform the world? At **Estante Mágica**, we are passionate about promoting reading and writing in schools, helping children become authors of their own books. Imagine being part of one of the largest Edtechs in Brazil, where your work will have a direct impact on the lives of thousands of students. If you are looking for an internship with **purpose** and that offers **real growth**, this position is for you! **Apply now and join our Troupe!** **Responsibilities and attributes** We are looking for a communicative, empathetic, and charming intern who wants to develop in the area of **Customer Relationship**, learning in practice how to create amazing experiences for schools, educators, and families. On the Relationship team, you will have direct contact with customers, technology, and data, developing communication, analysis, and digital tool usage skills. Here, charm goes hand in hand with innovation: you will learn to use automation and Artificial Intelligence to make service more efficient, without losing the human connection. #### **What you will learn and develop** * Service to educators and families through different channels (phone, videoconferences, WhatsApp, and e\-mail), developing empathetic and charming communication. * Use of automation and AI tools to support service and optimize daily tasks. * Collection and organization of feedback and information from interactions, learning to identify patterns and opportunities for improvement. * Follow-up on internal and external customer requests, with a focus on clarity, empathy, and resolution. * Experience with service and relationship platforms, such as HubSpot and CX tools. Development of organization, prioritization, and agility in a dynamic and high-volume operation. **Requirements and qualifications** #### **What we expect from you** * Interest in developing written and verbal communication skills, with clarity and welcome. * Curiosity to learn and use Artificial Intelligence tools (such as ChatGPT and virtual assistants). * Developing analytical profile, with a willingness to understand problems and contribute to solutions. * Organization to handle multiple demands in a remote environment. * Ease and interest in learning new digital tools (HubSpot, Slack, Notion, AI). * Currently enrolled in Higher Education, with active registration. * Intermediate knowledge of Office Suite or Google Drive. * Proactivity, dynamism, and willingness to learn. Good teamwork and collaboration skills. **Additional information** #### **Additional information** * Work model: Remote * Workload of 30 hours per week, from 9am to 4pm (1 hour lunch break). * Initial internship stipend of R$1\.000,00, with an adjustment to R$1\.200,00 after 3 months. Estante Mágica is a social business that believes in education to transform the world. In partnership with schools, children illustrate and write their own book and become real authors! Our big goal is to impact 1 billion children by 2030, and you can be part of this mission! Come with us
João Silva
Indeed · HR
João Silva
Indeed · HR
