Job Summary: Provide compassionate, human-centered patient service, ensuring empathetic reception and clarity, and support operations as required by the team. Key Highlights: 1. In-person, WhatsApp, and telephone support 2. Delivery of test results with empathetic support and clear instructions 3. Support to other units in case of staff absence In early 2020, we consolidated our presence in Curitiba\-PR through Pilar Hospital. For over 58 years, Pilar Hospital has committed to combining advanced technology with compassionate, human-centered care, becoming a reference for high-complexity procedures, supported by a state-of-the-art surgical center. Its infrastructure includes a 24-Hour Care Unit, a Medical Center for outpatient consultations, and a humanized ICU that allows companions to stay 24 hours per day. Also in 2020, we acquired CEDIP, one of the strongest brands in Curitiba’s medical imaging diagnostics segment. The regional operation is part of Hospital Care Group, which originated in 2017 from the shared dream of people aiming to transform Brazil’s supplementary healthcare system—marking the beginning of the company’s journey. We are a healthcare services holding company proposing an innovative integrated management model, with the goal of balancing interests among patients, physicians, payers, partners, and shareholders. To achieve this, we operate a comprehensive healthcare system comprising high-complexity hospitals, clinical laboratories, health insurance plans, and medical centers. As part of our operational strategy, we are present in cities serving as regional health management hubs across three states: São Paulo, Paraná, and Florianópolis. This network of operations aims to make us the leading private healthcare provider network in Brazil. \#vemparaopilarhospital \#vemserhospitalcare \#vemparahospitalcare \#pilarhospitalcare **Responsibilities and Duties** * Provide in-person, WhatsApp, and telephone patient service; * Deliver test results, ensuring empathetic reception and clarity in instructions; * Cover vacations and absences at other CEDIP units as required by operational needs. **Requirements and Qualifications** * High school diploma required; * Basic knowledge of Microsoft Office suite; * Strong typing and organizational skills; * Prior experience in customer service and teamwork; * Availability to work at the **CEDIP ALTO DA XV** unit, while supporting other units when necessary; * Availability to work on a 6x1 rotating schedule from 2:00 PM to 8:00 PM; * Must reside in Curitiba or surrounding areas. **Additional Information** **Benefits** o VT (Transportation Allowance) o VA (Meal Allowance) o Health Insurance Plan o Dental Insurance Plan o Life Insurance; o Educational institution partnerships; o Gympass At Hospital Care, we believe that *uniting is the best way to care*, so join us in this journey. Explore our opportunities and find the ideal position for you! Here, you’ll encounter challenges, collaboration, and learning across diverse functional areas.
João Silva
Indeed · HR
João Silva
Indeed · HR
