The Maranhão Clinical Analysis Laboratory (Lacmar) has been operating for over 10 years, proud of being genuinely from Maranhão and one of the state's laboratories that most invests in cutting-edge technology, promotes innovation, and continuously strengthens improvements in service to its partners and customers. Technology and innovation are key pillars for Lacmar, and significant investments have been made in professional development for team members, as the laboratory recognizes that the best results are only possible with committed, qualified professionals who possess a strong social purpose. It was through this investment that we achieved the PALC Quality Certification in 2023, strategically distinguishing ourselves in the market. **Prerequisites:** High school diploma Minimum six months of experience preferred Familiarity with Microsoft Office Suite preferred **Responsibilities:** * Ensure courteous and effective customer service, prioritizing speed and safety; * Provide guidance on procedures according to MN.COL.001; * Properly identify visitors and clients to ensure safe service and compliance with RDC 302; * Register patients in the system and authorize insurance-covered tests according to internal guidelines (IT.ATD.001 and IT.ATD.002); * Ensure receipt of documents, completion, and attachment of all required forms for system registration; * Perform cash register closing, transfer funds, and issue invoices when applicable; * Process patient check-outs in the system and print production reports when applicable; * Review and organize service authorization forms; * Make and receive phone calls, as well as provide virtual support if necessary; * Comply with quality standards established by RDC 786/2023 and PALC 2021; * Maintain cleanliness and organization of the reception area and keep service processes orderly; * Assist in controlling supplies related to reception activities.