Receptionist

Description

We are looking for a **Laboratory Receptionist** to handle customer service, ensuring welcoming treatment, organization, and excellence in supporting front-desk routines. We seek a communicative, organized individual focused on humanized service, who enjoys working with people and pays attention to details. **Main responsibilities** * Provide in-person, telephone, and digital channel customer service; * Register patients in the system; * Verify documentation and registration data; * Guide customers regarding tests, preparations, and procedures; * Schedule appointments and manage the service agenda; * Assist in directing patients and managing front-desk workflow; * Receive and organize test requisitions, authorizations, and documents; * Support administrative tasks within the department; * Maintain front-desk area organization and service quality. **Requirements** * Completed high school education; * Experience in customer service or reception; * Basic computer skills; * Strong verbal and written communication skills; * Organization, courtesy, and attention to detail. **Preferred qualifications** * Experience in laboratory, clinic, or healthcare facility reception; * Knowledge of test registration and health insurance authorization processes; * Familiarity with customer service or electronic medical record systems. **Behavioral competencies** * Humanized service; * Agility and organization; * Empathy and courtesy; * Teamwork; * Discretion and responsibility. Compensation: starting at R$1\.857,78 per month Benefits: * Medical insurance * Dental insurance * Food allowance * Meal voucher * Transportation allowance Work location: On-site