Customer Service/Sales Assistant

Job Opening: Customer Service Assistant **Send your resume to 15997381673** Join our team About the position We are seeking a Customer Service Ass
- Customer service support
- Competitive salary
- Remote work option

Job Summary: Quality Analyst focused on process mapping and review, protocol and indicator monitoring, and support for improvements and internal audits. Key Highlights: 1. Map and review processes (flowcharts and SOPs) 2. Monitor protocol compliance and track goals 3. Investigate incidents and support implementation of improvements **Quality Analyst** **Requirements:** * Bachelor's degree in Administration or related fields; * Experience with quality management systems is a plus. **Skills:** * Map and review processes (flowcharts and SOPs); * Support departments in standardizing routines; * Monitor protocol compliance; * Collect, analyze, and present indicators; * Develop dashboards and management reports; * Track goals and action plans; * Monitor notifications (e.g., Interact system); * Investigate incidents (root cause analysis); * Support implementation of improvements; * Conduct internal audits; * Identify nonconformities and follow up on corrective actions. Compensation: R$4\.500,00 \- R$5\.500,00 per month Benefits: * Medical assistance Work Location: On-site
João Silva
Indeed · HR