Quality Administrative Assistant

Description

Job Summary: The professional will perform administrative routines, customer service, and task management, maintaining direct contact with property owners, real estate agents, and managers. Key Highlights: 1. Experience with administrative routines and customer service 2. Strong verbal and written communication skills, organization, and attention to detail 3. Management of multiple concurrent tasks and demands Description: * Completed high school (a bachelor’s degree in progress or completed in Administration, Quality, or related fields is preferred); * Prior experience with administrative routines and customer service; * Strong verbal and written communication skills; * Organizational skills, focus on deadlines, and attention to detail; * Ability to handle multiple concurrent tasks and demands; * Basic knowledge of email, spreadsheets, and administrative systems. * Approve properties by contacting owners to collect and validate information; * Schedule photo shoots, organizing and managing photographers’ calendars; * Maintain direct contact with customers, real estate agents, and managers, managing the client portfolio; * Monitor broker payment campaigns, ensuring alignment and organization of information; * Handle ombudsman duties, including registering, tracking, and routing requests; * Respond to inquiries and questions received via social media and Reclame Aqui; * Manage a high volume of tasks, including: * Average approval of 20 properties per day; * Up to 3 contact attempts per property for approval; * Handling approximately 30 email requests per day. 2512210202551931789