Internship - AI Agent Implementation and Support

Description

Zaplia AI has an internship opportunity for students interested in technology, artificial intelligence, and customer service. The intern will participate in the implementation and configuration of AI agents used by companies in service, sales, and support processes. They will also assist customers and users in using the Zaplia platform. Main activities: * Assist in the implementation and configuration of the platform for new customers * Configure and train artificial intelligence agents * Conduct tests of conversations, flows, and automations * Provide support to platform users * Guide customers on features and functionalities * Log requests, issues, and improvement suggestions * Monitor integrations with WhatsApp and other channels * Produce simple usage materials and instructions * Forward technical issues to the responsible team Requirements: * Currently enrolled in a Technical Course in Computer Science, Systems Development, or IT fields, or an undergraduate degree in Information Systems, ADS, IT Management, Computer Science, and related courses * Have good oral and written communication skills * Enjoy technology and artificial intelligence * Have the ability to learn new systems easily * Be organized, responsible, and proactive * Be available to work remotely * Have their own computer and stable internet access Previous professional experience is not required. Knowledge in customer service, technical support, CRM, automations, APIs, or artificial intelligence tools will be considered differentiators. The company will provide guidance and training on the platform, implementation processes, and the creation of AI agents. Modality: remote internship Area: Implementation and Technical Support Working hours: to be defined according to the academic schedule Location: remote work Possibility of growth and permanent employment based on performance and professional development. Payment: R$1\.500,00 \- R$1\.600,00 per month Work location: Remote