Medical laboratory seeks a Customer Relationship Analyst in Belém. **Responsibilities:** Supervise the customer service team in laboratory routines, ensuring quality and efficiency. Ensure compliance with technical and administrative procedures in customer relations. Monitor and ensure adherence to institutional quality policies and current regulatory standards. Guarantee excellence in customer service and experience across all touchpoints. Manage the operational activities of the customer service department, including scheduling and training. Contribute to the continuous improvement of customer relationship and service processes. Previous roles as Customer Service Specialist, Customer Relationship Coordinator, Customer Experience Consultant, or Customer Support Analyst may indicate alignment with some of the activities of this position. **Desired Qualifications:** **Education:** Completed bachelor’s degree **Experience:** Relevant experience required **Compensation and Benefits:** * Salary: Salary range will be disclosed during the interview. * Benefits will be disclosed during the interview stage. **Additional Information:** * Contract: Permanent — On-site. * Duration: Full-time * Working hours: To be determined.