Job Summary: A professional responsible for greeting customers, guiding them on examinations, collecting specimens, managing materials and documentation, and interacting with patients for surveys and follow-up. Key Highlights: 1. Greet and guide customers regarding examinations and procedures. 2. Collect specimens, manage materials and documentation. 3. Interact with patients for surveys and follow-up. Greet customers at the entrance and provide service; Guide customers on procedures to be followed for scheduled examinations; Receive and collect biological specimens, when necessary; Print specimen collection instructions; Organize and restock service counters; Request supplies from inventory weekly or as needed; Verify proper completion of requisition forms and registration in SHIFT; Perform daily cash closing and forward funds to the Finance Department; Sort and file internal requisitions by registration date; Deliver examination reports; Conduct Satisfaction Surveys and Fonada; Call patients who experienced adverse events after specimen collection; Record all types of incidents in SHIFT whenever necessary; Accurately complete Quality documentation. If trained, approved, and authorized by the Customer Service Coordinator, the professional may perform the following duties: * Schedule examinations and home specimen collection; * Answer telephone calls and respond to messages received via “WhatsApp” and e\-mail; * Verify requisition forms and forward them to the Billing Department. Greet customers at the entrance and provide service; Guide customers on procedures to be followed for scheduled examinations; Receive and collect biological specimens, when necessary; Print specimen collection instructions; Organize and restock service counters; Request supplies from inventory weekly or as needed; Verify proper completion of requisition forms and registration in SHIFT; Perform daily cash closing and forward funds to the Finance Department; Sort and file internal requisitions by registration date; Deliver examination reports; Conduct Satisfaction Surveys and Fonada; Call patients who experienced adverse events after specimen collection; Record all types of incidents in SHIFT whenever necessary; Accurately complete Quality documentation. If trained, approved, and authorized by the Customer Service Coordinator, the professional may perform the following duties: * Schedule examinations and home specimen collection; * Answer telephone calls and respond to messages received via “WhatsApp” and e\-mail; * Verify requisition forms and forward them to the Billing Department.
João Silva
Indeed · HR
João Silva
Indeed · HR
