Support - Helpper Support

Description

**About the Position** The Helpper Support role is responsible for directly assisting Helppers, providing continuous support throughout their service journey on the platform. This position serves as the primary point of contact for clarifying operational questions, guiding best practices, and ensuring a smooth experience when using platform tools. **Responsibilities and Duties** **How You Will Contribute:** * Daily support to Helppers via official channels * Clarification of operational questions regarding platform usage * Assistance with basic technical difficulties and appropriate escalation when necessary * Monitoring of the Helpper’s journey to ensure engagement and progression * Recording and updating information in spreadsheets and internal systems * Tracking requests and follow-up on resolutions * Sending communications to keep Helppers informed * Ensuring clear, concise, and empathetic communication * Supporting improvements to the Helpper experience based on feedback * Collaborating with other teams to enhance overall support and user experience **Requirements and Qualifications** **We Are Looking For Someone Who Has:** * Strong written communication skills and mastery of standard Brazilian Portuguese * Demonstrated active listening and empathy in user support * Ability to solve problems quickly and effectively * Organizational skills to manage multiple tasks and support channels * Proactivity in seeking solutions and driving continuous improvement * Basic to intermediate knowledge of Google Sheets and Excel **Preferred Qualifications (Nice-to-Haves)** * Prior experience in customer service, operational support, or customer experience * Experience working in dynamic environments with high-volume support demands * Comfort with technology and digital platforms * Experience supporting users via WhatsApp, chat, or dedicated support platforms **Desired Tools and Knowledge** * Google Sheets * Excel **Education** Completed High School. **Additional Information** **Helppi Benefits** * Starbem Health Benefit \- Telemedicine; * iFood Benefits Card \- Home office allowance; * Wellhub (up to 3 dependents included); * Birthday day off and birthday PIX bonus; * Paid leave: 30 days; * Life insurance; * Welcome kit and workplace supplies. **Employment Model** * PJ (Individual Entrepreneur) contract, with invoice issuance; * If needed, we have partner services available to assist with company/CNPJ registration; * Fully remote work; * In-person meetings held in São Paulo city (don’t worry — transportation and meal costs are covered by Helppi). We invite you to join a dynamic and talented team where you can develop your skills and grow professionally. At our company, we value teamwork, innovation, and commitment to excellence. If you seek a stimulating work environment with opportunities for continuous learning and challenging projects, come join our team!