Queue Supervisor

Description

Job Summary: Lead and coordinate the dining room team in a new gastronomic experience, ensuring excellence in customer service and problem resolution. Key Highlights: 1. Lead the team and coordinate service flow 2. Be the key point of contact for customer service 3. Handle issues and ensure customer satisfaction We are seeking an IMMEDIATELY AVAILABLE Queue Supervisor with prior experience. If you enjoy challenges and wish to be part of the opening of a new gastronomic experience in ITU/SP, apply now. **RESPONSIBILITIES:** * Lead the waitstaff and busser teams, ensuring efficient table service delivery. * Assign tasks among team members and coordinate service flow. * Serve as the central figure of the team—greeting customers, assisting them in selecting dishes, answering questions, and fulfilling all customer needs. * Professionally and courteously address any issues or complaints, identifying appropriate solutions to ensure customer satisfaction and maintain the restaurant’s positive reputation. * Train new service staff, ensuring all members are familiar with restaurant operational procedures and customer service standards. **Requirements** * Prior experience in this role; previous work in high-volume churrascarias is mandatory; * Completed high school education; * Agility and responsibility are essential; * Discipline and organization; * Commitment. **EMPLOYMENT CONDITIONS:** * CONTRACT TYPE – CLT, rotating 6x1 schedule, Transportation Allowance, On-site Meal * SALARY RANGE – R$ 3\.560,00 \+ EXCELLENT TIPS * Location – Bairro Alto – CITY OF ITU – SP Minimum Education: High School (Secondary Education) * Transportation Allowance * On-site Meal * Tips