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Job Summary: This role involves maintaining systems, resolving incidents, and providing user support, focusing on Oracle Forms, Reports, and PL/SQL, while applying agile methods and ITIL practices. Key Highlights: 1. Expertise in Oracle Forms, Reports, and PL/SQL is essential. 2. Experience with agile methodologies and ITIL practices is required. 3. Opportunity to support critical business operations and systems. Description: * Solid knowledge of Oracle Forms and Reports; * Solid knowledge of PL/SQL; * Foundation in agile methods and ITIL practices; * Experience in understanding business processes. Preferred Qualifications: * Experience with fiscal and logistics systems on Oracle DB will be an advantage. System support activities, including but not limited to the following: * Monitor and manage critical tickets opened by users via Help Desk. * Keep tickets updated according to the agreed SLA, update with the responsible person who will assess the issue, and document contacts made, root cause identified, solution applied, ensuring transparency of all actions taken until closure; redirect to other teams if necessary; * After resolving critical incidents, analyze and handle remaining tickets in the queue; * Contact users to understand reported issues using Scania's communication tools; * Critically analyze system data and rules to identify incidents (errors/bugs/failures) or potential user queries; * For questions regarding business rules, guide users to contact the responsible business area; for other questions about application functionality, provide guidance to users; * Resolve errors/bugs in Oracle Forms systems and database routines; * Carefully implement incident solutions in production, following Scania's established procedures, and contact users to confirm resolution; * Open tickets in the vendor portal and follow up on their handling with Scania's fiscal messaging provider; * Use the invoice issuance monitoring portal to proactively analyze potential errors before users open tickets; * Understand the system and its interfaces with other systems; grasp the processes to enable rapid problem resolution, minimizing impact on billing and logistics operations, and consequently on overall operations; * Ensure continuity of IT services (solutions operating fully), preventing disruptions to business areas related to production; * Monitor COM / SCHEDULER routines (Scania tools), manage them, and restart as needed; * Maintain an updated knowledge base of incidents, requests, and processes to optimize support time. 251225020249627046
