Junior Apprentice (Support)

Description

**Aliare** is among the largest software companies for agribusiness in the country. We were born in agriculture and specialize in bringing technology to the management of businesses and rural properties. We stand alongside our customers to make farming happen. We are proud to help build both the present and the future of agribusiness. **Responsibilities and duties** * Assist in providing customer support within your assigned team, handling support requests ranging from low to high complexity; * Record support interactions and their progress in the management tool, as recommended by established processes; * Assist in tracking each customer request through to its final resolution across all phases — from initiation to closure of the support interaction; * Identify opportunities to improve team and customer training and capabilities; * Analyze and prioritize requests based on criticality; * Stay up-to-date with system updates and innovations relevant to your area of operation; * Support other team members on specific topics within your area of expertise; * Focus on customer satisfaction to consistently meet defined SLA targets; * Participate in training sessions when requested; * Contribute to the creation and maintenance of knowledge base articles; **Requirements and qualifications** * Currently pursuing or having completed high school education, preferably in a technology-related field. * Strong communication skills; * Empathy in customer service; * Proactivity; * Efficiency in task execution; * Curiosity about new knowledge; * Team spirit; * Flexibility; **Additional information** National Health Insurance Plan; National Dental Insurance Plan; Life Insurance; Flexible Benefits Card (Food/Meal); Transportation Allowance; Relocation/Home Office Assistance; Corporate University; Education Assistance; Annual Performance-Based Incentives; Referral Bonus; Longevity Awards; Gifts for newborn children of \#Aliados; Exclusive birthday gift; At our offices, you’ll find an amazing environment featuring a game room, relaxation room, fully equipped kitchen, afternoon snack, and — of course — freshly brewed coffee. We are a technology ecosystem united by one purpose: **to simplify the work of those who feed the world!** What does this mean? That through **innovation, technology, and people passionate about what they do**, we are breaking boundaries and shaping the future of agribusiness. **We will become Brazil’s first Agro Big Tech!** To achieve this, we’re assembling true **\#Aliados** to walk this path of achievements with us. Here, **we value diverse ideas**, because that’s how we deliver **unique results**. We seek people willing to embrace **our Aliare Way of Being.** Feeling curious to learn more about our culture and day-to-day life? Check out a *spoiler* of what awaits you in the Aliverso universe And there’s more! So far, we’ve achieved: **6** physical offices across Brazil **\+900** employees **\+50%** market share in agricultural input distribution **\+65,000** users **\+5,000** establishments Operations in **22 states + DF** #### **Don’t waste time — join our Aliverso!**