### **Nice to meet you, Sympla** **Brazil's largest and best ticketing platform!** We exist to simplify the connection between people and unique moments, and we are proud to have innovation embedded in our DNA. We believe in meaningful, straightforward, and complete experiences! And to **think big** with us, we are always seeking more amazing people. At Sympla, we value and encourage plurality and inclusion, believing that diversity of experiences and perspectives is fundamental to our business success. We seek professionals from diverse genders, backgrounds, and realities. We are looking for people committed to results, who take ownership of their careers and are ready to deliver creative and impactful solutions. Become a Sympler! **What will your day-to-day look like as a Technical Support Assistant here?** * Provide B2B technical support via ticketing tools (Zendesk), ensuring accurate logging and data tabulation during support interactions. * Diagnose and resolve technical incidents related to ticketing equipment and event sales and management systems. * Configure notebooks, thermal and laser printers, smartphones, and card machines according to defined standards. * Support internal system user management by creating, editing, and revoking access under guidance. * Evaluate field-returned equipment, identifying functionality, faults, and potential for reuse. * Support operational support processes by following defined workflows and contributing simple improvements. **What do you need to join our Technical Support team?** * Currently enrolled in or graduated from Systems Analysis and Development, Information Systems, Networks, Computer Science, or related fields. * Prior experience in technical support, customer service, or help desk roles, especially within operational environments and using ticketing systems. * Specific technical knowledge: + Windows operating systems. + Basic knowledge of thermal and laser printer configuration. + Fundamental understanding of networking and communication ports (USB, COM, IP). + Familiarity with support tools such as Zendesk or similar platforms. + Basic knowledge of technical documentation and knowledge bases. **It would be a great plus if you have:** * Prior experience with B2B support or event operations * Familiarity with equipment management and inventory * Knowledge of KSC * Basic understanding of ITIL or best practices in service and support. **Work model**: Hybrid SP \| 2:20 PM to 10:20 PM **Sympla prioritizes diversity and plurality.** We believe a diverse team is essential for innovation and success. Therefore, all individuals are welcome in our selection process, regardless of origin, gender, ethnicity, sexual orientation, gender identity, disability, age, or any other diversity marker. We value the exchange of experiences and perspectives and are committed to building an inclusive and welcoming environment for everyone! **Join Brazil's largest and best event and experience platform!**
João Silva
Indeed · HR
João Silva
Indeed · HR
