First-Level Customer Support Technician Education: Vocational high school diploma in Information Technology or academic high school diploma supplemented by one or more courses in the field of ICT totaling at least 120 hours; or completed or ongoing undergraduate studies in Computer Science, Network Management, Information Technology, Information Systems, Informatics, Systems Analysis, or related fields, duly recognized by the Ministry of Education. Desired Behavioral Skills: ✓ Listen attentively without assuming or interrupting; ✓ Use appropriate language; ✓ Possess the ability to communicate and express oneself correctly in both spoken and written language, especially avoiding excessive use of spoken-language linguistic vices, e.g., gerundism; ✓ Stress tolerance; ✓ Capacity for learning; ✓ Strong writing skills and technical proficiency to deliver appropriate support in clear language; ✓ Demonstrate interest in users' issues and willingness to resolve them; ✓ Proficiency in techniques for both receptive and proactive customer service. General Technical Knowledge: a) Minimum six (6) months of documented experience operating microcomputers using office automation software (Windows, Linux, Microsoft 365, BR-Office, internet browsers, etc.). Certifications: At least one (1) of the following: a) ITIL *Foundation Certified* course – v3 or higher; b) Official HDI Training Certification: *Customer Service Representative* ### **Employment Type:** CLT ### **Required Knowledge and Skills:** Technology, support, user support, service desk ### **Benefits:** Meal Voucher, Food Allowance, Health Insurance, Dental Insurance ### **Department:** Government
João Silva
Indeed · HR
João Silva
Indeed · HR
