**JOB RESPONSIBILITIES** We are a customer service department, also responsible for system registrations and data entry. This position primarily focuses on billing control and registration routines, while maintaining direct contact with internal and external customers. **Key Responsibilities (DAY-TO-DAY)** * Provide high-quality and timely support to internal and external customers * Perform system registrations and data entry according to requirements * Support billing control and verification routines * Track requests and ensure timely responses * Proactively resolve pending issues with a solution-oriented attitude * Work simultaneously across multiple systems while maintaining information organization * Prioritize tasks based on urgency and impact * Support the team to ensure smooth workflow execution This role requires constant attention to detail and accuracy in information analysis. **REQUIREMENTS:** We value excellence and care in customer service—both for internal and external customers. We seek professionals whose behavioral profile aligns with ours and who wish to join, contribute to, and grow with our team. **Behavioral Profile:** * Continuous willingness to learn * Adaptability and openness to change * Proactivity, agility, and a solution-oriented attitude * Organization, focus, and sense of priority/urgency * Commitment to deadlines and to the quality of deliverables (for both company and customers) * Ability to work effectively in teams and strong interpersonal skills * Analytical mindset, attention to detail, ability to verify and validate information, and critical thinking to identify inconsistencies. **Technical Requirements:** * Clear diction and effective communication * Excellent writing skills * Ability to operate multiple systems simultaneously * Completed high school education * Currently pursuing a technology degree or undergraduate studies is considered an advantage Minimum Education Level: High School (Secondary Education)
João Silva
Indeed · HR
João Silva
Indeed · HR
