Erp/crm Support N1/N2 + Web and Business Processes

> Technical Support Level 1 and 2 | Systems, Infrastructure and AI | Per Hour > Specialized Technical Support Service (N1 and N2) for businesses and professionals who need agility, security, and technical expertise in systems, infrastructure, and databases. > What is included in this service (per contracted hour): Handling and resolution of incidents and technical issues Level 1 and 2 Support for corporate systems (e.g.: TOTVS Protheus, SAP, Senior HR Systems) Assistance with software installation, configuration, and maintenance Solutions for Windows Server environments and Windows workstations Support for Office suite (with emphasis on Excel and Macros) Basic database administration (SQL Server, Oracle) Verification and execution of backup routines Remote support and/or technical guidance via digital channels > Specialist with proven experience in: TOTVS Protheus, SAP and Senior RH Systems Data Analysis, BI and RPA SQL and Oracle Databases Microsoft Environments (Windows Server, SharePoint, Excel VBA) Yellow Belt Certification - Continuous Process Improvement > Ideal Service For: Small and medium-sized businesses without a dedicated IT team Professionals requiring occasional technical support Projects requiring specialized technical assistance with corporate tools > How the hiring process works: The stated price refers to 1 hour of technical support (possibility of purchasing packages) Service is provided remotely After purchase confirmation, we will contact you to understand your needs and schedule the support > Security and Professionalism: Professional service with complete confidentiality regarding client data and systems. Commitment to efficient resolution following best IT practices.