We are Árbore Engenharia, a civil construction and real estate development company distinguished by its innovative and excellence-driven approach, committed to delivering high-quality results. Built upon a strong foundation of our core values, we strive to build more than just structures—we create connections and opportunities that positively impact people's lives. Our values define who we are and how far we have come: **Relationships** that unite; **Respect** that strengthens; **Best Practices** that deliver results; **Tenacity** that inspires; **Attitudes** that transform; **Outstanding Team**. **Responsibilities and Duties** * Monitor response deadlines and collaborate in drafting clear, respectful, and solution-oriented replies. * Maintain a complete record of all interactions for future analysis and organizational learning. * Contact customers via BotMaker to schedule inspections. * Register and track incidents in the C.V., BotMaker, and corporate e\-mail systems. * Keep all service requests updated with current status, history, and complete records. * Prioritize service requests according to urgency and operational criteria, ensuring an agile technical support workflow. * Monitor service request handling time, striving to meet internally established deadlines. * Proactively inform leadership about delays, pending items, and operational bottlenecks. * Follow up on requests until resolution, keeping customers informed throughout. * Adhere to the company’s required standards of service, ethics, conduct, and security. * Respect Consumer Protection Law guidelines in all customer interactions. * Support the ongoing review and improvement of service workflows. **Requirements and Qualifications** * Completed High School (mandatory); * Technical or undergraduate degree in progress in Administration, Communications, Customer Service Management, Business Process Management, or related fields (preferred); * Effective verbal and written communication skills; * Active listening and receptive behavior; * Adaptability and quick thinking; * Time management and task organization; * Microsoft Office suite (Word, Excel, Outlook); * CRM and customer service systems (e.g., C.V., BotMaker); * Digital service channels (WhatsApp, e\-mail, chatbot); * Knowledge of Consumer Protection Law (a plus); * Familiarity with after-sales processes and real estate project deliveries (a plus). **Additional Information** Benefits designed to enhance your daily life! Meal Allowance (VR) or Food Card (VA): R$ 31.80/day (you choose what suits you best). Breakfast: Provided daily at the office. Amil Health Insurance: Entry-level plan fully covered at no cost, with no co-payment. Amil Dental Insurance: Comprehensive oral health care. Online Health Services: Access to psychologists and nutritionists via the Conexa app. Wiz Concierge: Full support for scheduling exams and medical appointments. Mobility Benefit: Transportation Voucher or Fuel Allowance. Birthday Day Off: One paid day off during your birthday month. Communal Space: Rest room, billiards table, and convenience store. Life Insurance: Security and peace of mind for you and your family. TotalPass: Access to gyms and studios across Brazil. At Árbore Engenharia, every talent helps turn projects into homes and dreams into new stories. The story of Árbore Engenharia is one of evolution, learning, and transformation. For over two decades, we have worked to deliver the best living experience to as many people as possible—developing properties that combine quality, comfort, and affordability. Yet our greatest achievement happens daily within our walls: a team that believes in its mission and works together to transform projects into homes. If you want to grow in an environment that fulfills dreams and creates real impact in the lives of thousands of families, **your next chapter can begin here.**
João Silva
Indeed · HR
João Silva
Indeed · HR
