OFFICE SUPPORT STAFF FOR SERVICES

Description

**Responsibilities and Duties** ----------------------------------- * Answer customer calls and assist with remote resolution of technical requests, password reset support, internet connection failures, initiating repair requests when necessary, and other technical tasks. * Provide information and address customer inquiries as needed. * Deliver customer service via phone, e\-mail, and chat; * Update internal controls/systems related to performed services, recording all relevant information. **Requirements and Qualifications** ------------------------------ Professional Profile We Are Seeking: * Completed high school education; * Proficiency in Microsoft Office suite; * Strong verbal and written communication skills; * Pro\-activeness; * Ability to interact effectively with people. You stand out if you have: * Experience in customer service; * Agility in drafting texts and e\-mails; * Strong argumentation skills when facing objections; * Ability to work under pressure and think quickly. **Responsibilities and Duties** **Responsibilities and Duties** ----------------------------------- * Answer customer calls and assist with remote resolution of technical requests, password reset support, internet connection failures, initiating repair requests when necessary, and other technical tasks. * Provide information and address customer inquiries as needed. * Deliver customer service via phone, e\-mail, and chat; * Update internal controls/systems related to performed services, recording all relevant information. **Requirements and Qualifications** ------------------------------ Professional Profile We Are Seeking: * Completed high school education; * Proficiency in Microsoft Office suite; * Strong verbal and written communication skills; * Pro\-activeness; * Ability to interact effectively with people. You stand out if you have: * Experience in customer service; * Agility in drafting texts and e\-mails; * Strong argumentation skills when facing objections; * Ability to work under pressure and think quickly. **Requirements and Qualifications** **Responsibilities and Duties** ----------------------------------- * Answer customer calls and assist with remote resolution of technical requests, password reset support, internet connection failures, initiating repair requests when necessary, and other technical tasks. * Provide information and address customer inquiries as needed. * Deliver customer service via phone, e\-mail, and chat; * Update internal controls/systems related to performed services, recording all relevant information. **Requirements and Qualifications** ------------------------------ Professional Profile We Are Seeking: * Completed high school education; * Proficiency in Microsoft Office suite; * Strong verbal and written communication skills; * Pro\-activeness; * Ability to interact effectively with people. You stand out if you have: * Experience in customer service; * Agility in drafting texts and e\-mails; * Strong argumentation skills when facing objections; * Ability to work under pressure and think quickly. **Additional Information** **Responsibilities and Duties** ----------------------------------- * Answer customer calls and assist with remote resolution of technical requests, password reset support, internet connection failures, initiating repair requests when necessary, and other technical tasks. * Provide information and address customer inquiries as needed. * Deliver customer service via phone, e\-mail, and chat; * Update internal controls/systems related to performed services, recording all relevant information. **Requirements and Qualifications** ------------------------------ Professional Profile We Are Seeking: * Completed high school education; * Proficiency in Microsoft Office suite; * Strong verbal and written communication skills; * Pro\-activeness; * Ability to interact effectively with people. You stand out if you have: * Experience in customer service; * Agility in drafting texts and e\-mails; * Strong argumentation skills when facing objections; * Ability to work under pressure and think quickly. With the mission to **connect people, ideas, and businesses while promoting digital and social inclusion across Brazil**, Alloha Fibra is today the largest independent fiber-optic group in the country. This is possible thanks to our team of 5,000 professionals who pursue **quality and excellence** in everything they do, always focused on delivering the best products, services, and customer support. **We value diversity**, represented by our employees and customers across their full regional and social multiplicity — as we operate in 864 cities across 22 Brazilian states, with a fiber-optic network exceeding 140,000 kilometers and 1.6 million subscribers. Here, you will find a single, unified team operating **interconnectedly**, committed to **always doing the right thing**. Honesty, integrity, transparency, and ethics define our culture — the Alloha Way — transforming our environment into a collaborative and responsible space for people and business sustainability. For more information, visit https://alloha.com/