Job Summary: Guest service and support for reservations, check-ins, check-outs, and inquiries, aiming to deliver prompt and effective solutions to any issues. Key Responsibilities: 1. Handle reservation requests and check-ins/check-outs courteously 2. Guide guests and provide information about the hotel and its services 3. Assist with issues arising during the stay, seeking effective solutions * Handle guest reservation, check\-in, and check\-out requests via phone and chat courteously and efficiently. * Receive guests, provide guidance, and supply information about the hotel and its services, ensuring guests have all necessary information to enjoy their stay. * Assist with any problems or situations that may arise during the stay, seeking prompt and effective solutions. * High school diploma required * Familiarity with systems such as Guesty and Zendesk is preferred * Hybrid position \- 6 days on, 1 day off * Schedule: 13:40 to 22:00, with a 1-hour break Employment Type: Full-time CLT Compensation: R$1\.560,72 \- R$3\.000,00 per month Benefits: * Life insurance * Meal allowance * Food voucher * Transportation allowance Work Location: Hybrid remote work based in Vila Mariana, SP
João Silva
Indeed · HR
João Silva
Indeed · HR
