Customer Support Assistant

Description

We are looking for professionals who want to contribute to our mission of **improving the lives of more and more people.** If you have an innovative mindset, think outside the box, and enjoy working in a modern and dynamic environment, this opportunity is for you. Join us on this journey. **\#JoinSynvia** **Responsibilities and duties** **We count on you to:** * Extract, organize, and update contact databases daily, ensuring data quality and appropriate segmentation; * Execute strategic WhatsApp message broadcasts using dedicated tools; * Monitor and analyze broadcast performance (e.g., open rates, response rates, conversion rates, and other KPIs), proposing continuous improvements; * Track and maintain up-to-date performance reports, consolidating key results; * Monitor and manage the monthly budget allocated to broadcasting campaigns, ensuring efficient resource utilization; * Ensure compliance of databases and communications with the General Data Protection Law (LGPD), adhering to legal and internal guidelines. **Requirements and qualifications** **What we seek:** * Completed high school education; * Experience in customer service; * Agility and adaptability to dynamic work environments; * Strong communication and persuasion skills to overcome objections. **Additional information** **Work location:** * Paulínia/SP. **Work schedule:** * 7:00 AM – 4:00 PM, Monday to Friday. **Benefits we offer:** * Transportation allowance; * Parking (subject to availability); * Health insurance plan with no monthly cost to the employee, with co-payment for exams and consultations; * Dental insurance plan with monthly co-payment; * Life insurance at no cost to the employee; * Flexible meal/food allowance; * SESC partnership; * Physical wellness program — TotalPass; * Day Off — Healthcare professionals; * Childcare allowance (per internal policy). We are a company with a youthful, innovative culture, deeply passionate about our mission of **improving the lives of more and more people.** With presence in Campinas, Paulínia, and São Paulo, we support the pharmaceutical industry in developing and registering new medications, and provide diagnostic services to laboratories across Brazil. **OUR WAY OF WORKING** With 20 years of experience in health and technology and over 800 employees, our culture is guided by core values: **integrity; ownership; and innovation and excellence**. We believe in the positive impact of our work through our teams and services; therefore, we encourage professional development among our employees and offer Internship, Apprenticeship, and Career Acceleration Programs. Do you identify with Synvia? Let’s improve the lives of more and more people—together?