Job Summary: Professional responsible for after-sales support, repair management, proposal development, and data analysis, with emphasis on customer satisfaction and continuous process improvement. Key Highlights: 1. Focus on customer satisfaction in after-sales service and repairs 2. Management of repair process flow and proposal tracking 3. Opportunity to participate in continuous process improvement projects (RMA) **Job Description** =================== **Responsibilities:** * Handling equipment repair cases (under warranty/out of warranty) in after-sales service, with focus on customer satisfaction; * Managing the equipment repair process flow for customers to ensure compliance with established procedures and policies; * Preparing/tracking repair proposals for equipment with customers; * Extracting data from tools to develop analyses and reports; * Managing inventory levels and coordinating procurement of parts and materials required for the repair department; * Maintaining accurate records of activities, including orders in SAP, Sales Force, Process Flow Control Tool, etc; * Leading RMA (Return Material Authorization) process improvement projects; * Collaborating with other team members and providing assistance and guidance as needed. **Requirements:** * Reside in Taubaté/SP or nearby regions; * Bachelor's degree in Business Administration, Production Engineering, or related fields; * Proven experience in Customer Service; * Proficiency in Microsoft Office Suite, SAP, Smartsheet; * Intermediate English and Spanish. **Desirable Qualifications:** * Strong problem-solving skills; * Sense of urgency; * Ability to work independently and as part of a team; * Organizational skills, ownership, and accountability; * Excellent communication skills; * Knowledge of continuous improvement/Lean tools; * Familiarity with Power BI and/or other data tools. **Additional Information** ========================== **Relocation Assistance Provided:** Yes
João Silva
Indeed · HR
João Silva
Indeed · HR
